Solution Architect

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solution Architect based in the United States.**
• This role is designed for a customer-focused technology professional who can translate complex business needs into scalable, impactful solutions.
• You will collaborate with customers, product teams, and technical stakeholders to design and deliver solutions that improve operational efficiency.
• The position plays a key role in shaping implementation strategies, optimizing enterprise workflows, and supporting digital transformation initiatives.
• You will work in a remote-first, global environment alongside agile teams focused on innovation and customer success.
• This opportunity requires strong technical expertise, consulting skills, and the ability to bridge business objectives with technology capabilities.
• The ideal candidate enjoys solving complex challenges, influencing solution design, and delivering measurable value through modern SaaS platforms.

### Accountabilities

The Solution Architect will be responsible for designing customer-centric solutions, supporting technical delivery, and ensuring successful implementation outcomes. This role requires close collaboration with customers and internal teams to define requirements, optimize configurations, and continuously improve solution strategies.

• Partner with solution architecture teams to gather business and technical requirements, define solution scope, and document processes.
• Facilitate customer workshops, discovery sessions, and design discussions to align stakeholders around effective solutions.
• Collaborate with product, engineering, and cross-functional teams to create scalable solutions aligned with customer needs.
• Develop and maintain technical implementation documentation, including detailed solution designs and specifications.
• Configure and customize product capabilities while ensuring adherence to integration and implementation best practices.
• Analyze and troubleshoot technical challenges, recommend solutions, and provide post-implementation support.
• Contribute insights and recommendations to enhance product capabilities, delivery processes, and future solution strategies.

## Requirements

The ideal candidate brings a strong background in SaaS solution delivery, enterprise applications, and customer-facing technical consulting. They should combine technical expertise with strong communication skills and the ability to operate effectively in dynamic, collaborative environments.

• 6–12 years of experience working with SaaS platforms in professional services, consulting, or client-facing technical roles.
• Proven experience with Field Service Management solutions and related business transformation initiatives.
• Experience designing and delivering technology solutions in agile environments.
• Strong understanding of enterprise applications, workflows, integrations, databases, and system architecture principles.
• Working knowledge of data models, JavaScript, JSON, and technical configuration concepts.
• Experience with project management and collaboration tools such as JIRA, Confluence, or similar platforms.
• Ability to translate complex technical concepts into clear recommendations for diverse stakeholders.
• Strong problem-solving abilities, attention to detail, reliability, and ownership of deliverables.
• Excellent English communication skills with the ability to collaborate across global teams and cultures.
• Experience in high-growth technology environments with evolving products is preferred.

## Benefits

• Remote-first work environment with flexibility to work from anywhere in the United States.
• Opportunity to contribute to innovative technology solutions that improve frontline workforce productivity.
• Collaboration with global, cross-functional teams in a fast-moving technology environment.
• Competitive compensation package.
• Opportunities for professional growth and development.
• Exposure to enterprise transformation initiatives and modern SaaS technologies.
• Flexible work culture designed to support collaboration and work-life balance.