Account Manager, Customer Success

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Manager, Customer Success based in United States.**

This role is an opportunity to shape customer success operations within a fast-growing technology environment.

The Account Manager will own customer relationships, ensuring successful onboarding, adoption, retention, and long-term value realization.

Working at the intersection of customers, sales, product, and engineering teams, this role will help businesses unlock the full potential of AI-powered solutions.

The ideal candidate will combine strategic account management skills with hands-on execution and a passion for building scalable processes.

You will play a key role in improving customer experiences, identifying growth opportunities, and driving measurable business outcomes.

This is a foundational position for someone who thrives in an entrepreneurial environment and enjoys creating impact from the ground up.

### Accountabilities

The Account Manager, Customer Success will be responsible for managing the complete customer lifecycle, from onboarding through expansion and renewal. This role requires strong relationship-building skills, business understanding, and the ability to translate customer needs into actionable improvements across the organization.

• Lead customer onboarding processes, including kickoff meetings, implementation coordination, and creation of repeatable onboarding workflows.
• Act as the primary point of contact for assigned customers, developing trusted relationships with executives and operational stakeholders.
• Drive product adoption, engagement, and measurable customer outcomes by aligning solutions with business objectives.
• Monitor customer success metrics, identify risks, and proactively implement strategies to improve retention and satisfaction.
• Conduct business reviews and strategic account check-ins to demonstrate value and uncover future opportunities.
• Partner with sales teams to identify and support account expansion opportunities and additional product adoption.
• Collect customer feedback and translate insights into recommendations for product and engineering teams.
• Support customer advocacy initiatives, including case studies, testimonials, and reference programs.
• Occasionally participate in pre-sales discussions by providing customer context, strategic recommendations, and solution expertise.

## Requirements

The ideal candidate is a customer-focused professional with experience managing SaaS or technology accounts and a strong ability to connect customer goals with business value. You should be comfortable working in a dynamic, high-growth environment where priorities evolve quickly.

• 5–8 years of experience in account management, customer success, client services, or a related customer-facing role.
• Proven success managing customer relationships, improving retention, driving renewals, and expanding accounts.
• Experience working with SaaS, advertising technology, data platforms, analytics solutions, or similar technology products preferred.
• Strong business acumen with the ability to communicate product value and strategic impact to customers.
• Excellent relationship-building, communication, and stakeholder management skills.
• Ability to collaborate effectively with sales, product, engineering, and marketing teams.
• Highly organized, proactive, empathetic, and comfortable managing multiple priorities.
• Experience in startup or high-growth environments is preferred.
• Familiarity with CRM systems, marketing automation platforms, advertising platforms, or analytics tools is a plus.
• Must be located in the United States and authorized to work without current or future visa sponsorship requirements.

## Benefits

• Competitive compensation package with a base salary range of $80,000–$120,000 per year, plus bonus opportunities.
• Startup equity participation.
• Fully remote work flexibility.
• 100% employer-paid health, dental, and vision insurance.
• Career growth opportunities within a rapidly expanding technology company.
• Opportunity to directly influence customer success processes and company growth.
• Collaborative environment with access to leadership and product teams.