Patient Services Representative- Practice Operations

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Services Representative- Practice Operations based in the United States.**

This remote opportunity is designed for a patient-focused professional who can support healthcare operations through effective communication and account management.

The role serves as a key point of contact for patients, helping resolve billing questions and providing guidance throughout the account resolution process.

You will manage inbound and outbound communications while ensuring accurate follow-up and a positive patient experience.

The position requires strong organizational skills, attention to detail, and the ability to navigate healthcare-related processes.

Working within a collaborative practice operations environment, you will contribute to efficient patient service delivery and financial account management.

This role offers the opportunity to make a direct impact on patient satisfaction while developing expertise in healthcare administration.

### Accountabilities

The Patient Services Representative supports daily patient account operations by managing communications, investigating account details, and ensuring timely resolution of outstanding balances. Key responsibilities include:

• Answering incoming patient phone calls and responding to questions regarding account information and balances.
• Making outbound collection calls related to self-pay balances while maintaining a professional and empathetic approach.
• Conducting account investigations, researching information, and completing appropriate follow-up activities.
• Contacting relevant internal or external sources when additional information is needed to resolve patient concerns.
• Supporting patient service operations and completing additional administrative tasks as assigned.

## Requirements

The ideal candidate combines healthcare administrative experience with strong communication and problem-solving abilities. Required qualifications and skills include:

• High school diploma or GED preferred.
• Three or more years of experience in a medical office environment, preferably within patient services, eligibility, billing, or related healthcare operations.
• Experience handling patient accounts, collections, and healthcare-related inquiries.
• Strong verbal and written communication skills with the ability to interact professionally with patients.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently in a remote environment while maintaining accuracy and efficiency.

## Benefits

The role offers a comprehensive rewards package designed to support employees’ professional and personal well-being, including:

• Competitive hourly compensation ranging from **$18.99 USD to $28.51 USD**, depending on factors such as location, experience, skills, qualifications, and other considerations.
• Remote work opportunity for eligible candidates residing in approved U.S. states.
• Healthcare, life, career development, and retirement support programs.
• A total rewards package focused on employee wellness and long-term success.
• Equal opportunity employment practices and a commitment to a fair hiring process.