District Manager, Fulfillment Operations

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a District Manager, Fulfillment Operations based in Canada.**

This role offers the opportunity to lead large-scale fulfillment operations and drive performance across a network of partner facilities.

The position focuses on optimizing logistics processes, improving operational efficiency, and delivering exceptional experiences for merchants and customers.

You will act as a strategic operational leader, connecting fulfillment teams with cross-functional stakeholders across the business.

Working in a fast-paced e-commerce environment, you will influence decisions around technology, processes, capacity planning, and continuous improvement.

The ideal candidate is a hands-on operations professional who thrives on solving complex challenges and building scalable solutions.

This is an opportunity to make a measurable impact while supporting the growth of a rapidly evolving fulfillment ecosystem.

### Accountabilities

The District Manager, Fulfillment Operations will oversee regional fulfillment performance, develop operational strategies, and ensure facilities deliver safe, efficient, and high-quality service.

• Manage and grow a regional network of fulfillment centers while supporting operational scalability and business growth.
• Monitor, analyze, and report key performance indicators (KPIs) to identify improvement opportunities and drive accountability.
• Develop operational leaders and support managers by providing coaching, guidance, and professional development opportunities.
• Partner with internal teams including sales, marketing, supply chain, customer service, and merchant support to improve overall service delivery.
• Establish operational standards and service-level expectations that enhance merchant satisfaction and customer experiences.
• Evaluate capital improvement opportunities involving equipment, technology, automation, and warehouse management systems.
• Support the implementation of new operational tools, processes, and systems to improve productivity and efficiency.
• Stay informed on evolving e-commerce fulfillment requirements, industry trends, carrier regulations, and operational best practices.
• Collaborate with internal and external stakeholders to evaluate fulfillment partners and operational capabilities.
• Ensure fulfillment operations maintain strong safety, compliance, quality, and regulatory standards.
• Promote continuous improvement initiatives across multiple locations and encourage data-driven decision-making.
• Travel regularly to regional facilities to support operational execution and team alignment.

## Requirements

The ideal candidate is an experienced fulfillment and logistics leader with strong operational expertise and the ability to manage complex, high-growth environments.

• Bachelor’s degree in operations, logistics, supply chain, business, or equivalent professional experience.
• 4–6+ years of progressive experience in operations management, fulfillment, logistics, or warehouse leadership.
• Strong experience managing direct-to-consumer (DTC) fulfillment operations.
• Experience leading complex warehouse or fulfillment environments with multiple stakeholders and operational priorities.
• Advanced Microsoft Excel skills with the ability to analyze data, identify trends, and communicate recommendations.
• Deep knowledge of warehouse management systems (WMS) and experience partnering with product or technology teams to improve functionality.
• Strong understanding of e-commerce operations, fulfillment processes, and supply chain optimization.
• Experience with Fulfillment by Amazon (FBA) and/or Seller Fulfilled Prime (SFP) is considered an asset.
• Strong leadership and communication skills with the ability to influence teams and stakeholders at all levels.
• Ability to thrive in a fast-paced environment with changing priorities and complex challenges.
• Hands-on mindset with a willingness to actively engage in operational problem-solving.
• Willingness to travel approximately 50% to regional sites across Canada.

## Benefits

• Fully remote work opportunity for Canada-based employees.
• Opportunity to lead impactful fulfillment operations within a growing e-commerce environment.
• Access to advanced AI and productivity tools from the beginning of employment.
• Collaborative culture focused on ownership, innovation, and continuous improvement.
• Professional development opportunities and leadership growth support.
• Opportunity to work with cross-functional teams and influence strategic operational decisions.
• Exposure to modern fulfillment technologies, automation, and supply chain solutions.
• Inclusive workplace environment that values diverse experiences and perspectives.
• High-impact role with direct visibility into operational performance and business growth.