Director of Operations

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations based in Canada.**
• We are seeking an experienced operations leader to oversee and optimize the full operational lifecycle of a fast-growing digital commerce business.
• This high-impact role will drive operational excellence across business operations, supply chain, customer support, and internal systems.
• You will build scalable processes, identify opportunities for improvement, and create the infrastructure needed to support continued growth.
• Working closely with executive leadership and cross-functional teams, you will influence strategy while ensuring flawless execution.
• The role is ideal for a systems thinker who thrives in ambiguity, enjoys building from the ground up, and can transform complex challenges into efficient solutions.
• You will have the opportunity to shape how a rapidly scaling organization operates while making a direct impact on customers, partners, and internal teams.

### Accountabilities

The Director of Operations will own the operational health of the organization, ensuring teams, processes, and systems are designed to scale effectively. Key responsibilities include:

• Oversee end-to-end operational performance, identifying inefficiencies, risks, and opportunities to improve business outcomes.
• Lead Business Operations teams to ensure smooth daily execution while continuously improving workflows, processes, and operational systems.
• Partner with technology teams to develop scalable operational infrastructure and enhance internal tools and processes.
• Manage supply chain operations, ensuring products move efficiently from manufacturing through fulfillment while balancing cost, quality, and delivery timelines.
• Lead customer support operations, improving service quality, responsiveness, tooling, and customer experience.
• Establish data-driven insights and feedback loops by analyzing operational metrics, customer trends, and business performance indicators.
• Develop research processes and tools that enable teams to better understand customer and partner needs.
• Build, optimize, and scale operational processes to support rapid company growth.
• Collaborate with leadership and cross-functional teams including engineering, product, finance, and external partners to drive operational excellence.
• Identify strategic improvements that reduce costs, increase efficiency, and strengthen overall business performance.

## Requirements

The ideal candidate is a strategic and hands-on operations leader with experience scaling teams, processes, and systems in high-growth environments. Required qualifications include:

• 8+ years of experience in operations, business operations, or a related leadership role.
• Proven experience designing and scaling processes and teams within a rapidly growing organization.
• Experience working in high-growth D2C, e-commerce, marketplace, or technology-driven environments is highly preferred.
• Strong analytical skills with the ability to identify operational challenges, inefficiencies, and opportunities for improvement.
• Experience managing manufacturing, supply chain, or external operational partners while balancing cost, quality, and speed.
• Strong cross-functional leadership skills with the ability to influence teams across engineering, product, finance, and business functions.
• Experience leading customer-facing or support teams is a plus.
• Experience building operational functions from the ground up in a startup or scaling company is preferred.
• Familiarity with creator economy, crowdfunding, merchandise, apparel, or global manufacturing operations is an advantage.
• Experience managing outsourced research, agency relationships, or international partners is beneficial.
• Mandarin fluency is considered a plus.
• Excellent communication, problem-solving, and strategic decision-making skills.

## Benefits

• Competitive salary range of $130,000–$160,000 CAD annually, based on skills, experience, and qualifications.
• Fully remote work opportunity anywhere in Canada, with access to company hubs where available.
• Health and dental benefits from day one.
• Four weeks of paid vacation, including paid time off on your birthday.
• Additional paid time off during winter holidays.
• Virtual and in-person social events.
• Annual paid volunteer day.
• RRSP matching program up to 3%.
• Annual health and wellness allowance.
• Home office setup allowance.
• Monthly phone allowance.
• Maternity and parental leave top-up program.
• Education assistance program.
• Employee referral program.
• Tenured rewards program.