Mid/Senior ITOps Engineer

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mid/Senior ITOps Engineer based in Canada.**
• This role offers the opportunity to shape and scale IT operations within a fast-growing, technology-driven environment.
• You will help build secure, reliable, and efficient systems that enable globally distributed teams to work effectively.
• The position combines hands-on technical support, infrastructure improvement, automation, and process optimization.
• You will take ownership of core IT platforms, identity management, device operations, and internal tooling.
• Working closely with security, platform, and delivery teams, you will help create a seamless employee technology experience.
• This is an ideal opportunity for an IT professional who enjoys solving complex problems and improving how technology supports business growth.

### Accountabilities

As a key member of the IT Operations function, you will be responsible for maintaining and improving the systems, tools, and processes that support a global workforce. You will combine operational ownership with continuous improvement initiatives, ensuring secure access, reliable infrastructure, and a high-quality employee experience.

• Administer, configure, and optimize core IT and collaboration platforms, including SaaS applications and productivity tools.
• Manage company devices, operating system configurations, and compliance requirements according to security policies.
• Own onboarding and offboarding workflows, ensuring efficient provisioning and deprovisioning of user access and IT assets.
• Manage identity and access processes, including IAM, role-based access control (RBAC), and regular access reviews.
• Troubleshoot and resolve technical issues related to permissions, cloud environments, networking configurations, and internal systems.
• Support the rollout and adoption of new IT platforms, tools, and security processes.
• Create and maintain documentation, troubleshooting guides, and internal knowledge resources to improve operational scalability.
• Partner with technical teams to identify automation opportunities and improve workflows through tools such as infrastructure-as-code solutions.
• Provide proactive support by identifying recurring issues and implementing improvements that increase efficiency and reliability.

## Requirements

The ideal candidate has experience supporting modern cloud-based IT environments and enjoys working autonomously in a collaborative, distributed setting. You should be comfortable balancing technical problem-solving, user support, security best practices, and process improvement.

• Experience supporting and configuring cloud-based IT environments, especially SaaS platforms and Google Workspace.
• Hands-on experience with identity and access management (IAM) and cloud access configurations.
• Understanding of cloud networking concepts, including virtual networks, permissions, routing, and security configurations.
• Experience troubleshooting technical issues using a structured and methodical approach.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Service-oriented mindset with the ability to prioritize requests and support business-critical teams.
• Ability to work independently, take ownership, and drive improvements in IT operations.
• Familiarity with endpoint management, security practices, and cloud-native environments is a plus.
• Experience with infrastructure-as-code tools such as Terraform or similar solutions is a plus.
• Previous experience in startup or scale-up environments is a plus.

## Benefits

• Competitive compensation package aligned with market benchmarks, experience, and skills.
• Stock options opportunity.
• Fully remote work environment with flexible location options.
• Flexible working hours designed to support distributed collaboration.
• Company-provided laptop, remote setup stipend, and coworking budget.
• Paid time off in addition to local public holidays.
• Enhanced parental leave support.
• Health and retirement benefits.
• Annual learning and development budget.
• Opportunities to participate in team workaways and virtual or in-person events.
• Opportunity to contribute to innovative technology projects shaping the future of work.