Claims advisor, P&C insurance

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Advisor, P&C Insurance based in Canada.**
• Join a customer-focused insurance team where you will play a key role in managing and resolving property and casualty claims.
• This position offers the opportunity to apply your analytical expertise, negotiation skills, and insurance knowledge to complex cases.
• You will investigate claims, assess damages, determine eligibility, and develop solutions that support positive outcomes for clients.
• Working in a fully remote environment, you will collaborate with internal teams, clients, and external stakeholders.
• The role combines autonomy, decision-making, and relationship management while ensuring service excellence and compliance with established standards.
• You will contribute directly to maintaining trust and delivering high-quality claims experiences.

### Accountabilities

As a Claims Advisor, P&C Insurance, you will be responsible for managing end-to-end claims processes while providing expert guidance and maintaining strong relationships with clients and stakeholders. Your responsibilities will include:

• Investigating and assessing complex property insurance claims, including evaluating damages, repair costs, market values, and supporting documentation.
• Reviewing medical, financial, and employment information to determine eligibility for accident benefits and bodily injury claims according to applicable criteria.
• Analyzing claim information and making sound decisions regarding approvals, settlements, and required actions.
• Negotiating claim resolutions with clients, third parties, and other involved parties to ensure efficient and fair outcomes.
• Managing claims according to policies, contractual requirements, quality standards, and service commitments.
• Meeting deadlines and service expectations to support client satisfaction and operational performance.
• Providing advice and assistance to clients throughout the claims process while representing organizational values and commitments.
• Preparing, reviewing, and maintaining accurate reports, documentation, and claim records.
• Applying strong judgment and problem-solving skills to resolve complex situations and identify appropriate solutions.

## Requirements

The ideal candidate brings experience in property and casualty insurance claims, strong analytical capabilities, and excellent communication skills. Required qualifications and competencies include:

• College diploma in a related field.
• Minimum of 4 years of relevant experience in insurance claims or a related discipline.
• Knowledge of property and casualty insurance processes, policies, and claims management practices.
• Strong analytical skills with the ability to investigate information, evaluate risks, and make informed decisions.
• Excellent negotiation and interpersonal skills to manage relationships with clients, third parties, and internal stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple claims efficiently.
• Strong customer service orientation with a focus on delivering positive client experiences.
• Excellent verbal and written communication skills.
• Ability to adapt quickly, learn continuously, and manage changing priorities.
• French language proficiency is required.
• Experience handling complex claims and knowledge of accident benefits or bodily injury claims is an asset.

## Benefits

The position offers a comprehensive benefits package designed to support employees’ professional and personal well-being, including:

• Competitive salary and annual bonus opportunities.
• Fully remote work arrangement with flexible telework options.
• 4 weeks of flexible vacation starting from the first year.
• Defined benefit pension plan providing stable retirement income.
• Group insurance coverage, including access to telemedicine services.
• Reimbursement programs for health and wellness expenses.
• Support for telework equipment and remote work needs.
• Inclusive workplace culture focused on diversity, accessibility, and employee support.