Team Manager | Streaming Services Program

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Manager | Streaming Services Program based in Canada.**

This role offers the opportunity to lead and develop a team supporting a fast-growing streaming services program.

The Team Manager will be responsible for driving operational performance, coaching team members, and ensuring exceptional customer experiences.

You will work in a dynamic environment where leadership, analytics, and continuous improvement are key to success.

This position combines people management, performance optimization, and strategic problem-solving to achieve business objectives.

You will collaborate with operational leaders while empowering team members through coaching, feedback, and professional development.

This is an opportunity to make a measurable impact while growing within an innovative technology-driven organization.

### Accountabilities

The Team Manager will oversee daily team operations, ensuring performance targets are achieved while creating a supportive and productive environment. The role requires strong leadership, communication, and analytical abilities to improve results, develop employees, and support business initiatives.

• Lead and manage a team of Consultants supporting a streaming services program.
• Drive team performance by monitoring KPIs, identifying improvement opportunities, and implementing action plans.
• Coach, mentor, and develop team members through regular feedback, performance discussions, and professional guidance.
• Manage key operational metrics including attrition, shrinkage, productivity, and overall team effectiveness.
• Analyze performance data, identify trends, and recommend solutions to improve customer experience and operational outcomes.
• Provide leadership updates on customer trends, team performance, challenges, and improvement initiatives.
• Build strong relationships with employees and promote a collaborative, high-performing team culture.
• Support organizational initiatives and contribute to continuous improvement projects.
• Ensure consistent communication of expectations, processes, and performance goals.
• Encourage employee engagement, accountability, and professional growth within the team.

## Requirements

The ideal candidate should have experience in team leadership, coaching, and performance management within a customer-focused or technology-driven environment. Strong communication skills, analytical thinking, and the ability to thrive in a fast-paced setting are essential.

• Proven experience leading, coaching, and mentoring teams.
• Experience managing performance metrics, KPIs, and operational results.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements.
• Excellent verbal and written communication skills with the ability to communicate clearly and professionally.
• Ability to build trust and establish strong professional relationships with employees and stakeholders.
• Experience working in a fast-paced, evolving environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office tools.
• Knowledge or previous experience supporting streaming services programs is preferred.
• Self-motivated, proactive, and collaborative approach with strong teamwork skills.
• For candidates outside Windsor/Essex County, remote work options are available. Local candidates within Windsor/Essex County may be required to work onsite.

## Benefits

• Remote work options available for eligible candidates.
• Opportunity to lead a team within a growing streaming services program.
• Professional development through coaching, leadership experience, and career growth opportunities.
• Collaborative work environment focused on innovation and continuous improvement.
• Opportunity to contribute to impactful operational initiatives and customer experience improvements.