Customer Success Manager, Mid-Market

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Mid-Market based in the United States.**

In this role, you will own the full customer journey for a portfolio of mid-market clients, helping them maximize value from an innovative SaaS platform while driving long-term success. You will build trusted relationships, guide customers through onboarding and adoption, and identify opportunities for account growth and renewal. Working cross-functionally with Sales, Product, Marketing, and Support, you will influence both customer outcomes and internal processes. This is a highly collaborative, customer-focused position suited to someone who enjoys solving business challenges, driving measurable impact, and thriving in a fast-paced, evolving environment. If you're passionate about customer success and enjoy balancing strategic thinking with hands-on execution, this is an excellent opportunity to grow your career in a remote-first setting.

### Accountabilities

• Manage a portfolio of mid-market customers throughout the entire customer lifecycle, including onboarding, product adoption, renewals, and account expansion.
• Develop and deliver onboarding and enablement strategies that help customers achieve meaningful outcomes quickly and encourage broader product adoption.
• Build strong, consultative relationships with customers by understanding their business goals and aligning product capabilities with their needs.
• Conduct regular business reviews, demonstrate value, and identify opportunities to expand product usage across customer organizations.
• Collaborate closely with internal teams to share customer feedback, mitigate risks, improve customer experiences, and contribute to scalable Customer Success processes.
• Drive customer retention and revenue growth by proactively identifying challenges, supporting renewals, and uncovering expansion opportunities.

## Requirements

• 3–6 years of experience in Customer Success, Account Management, or another customer-facing SaaS role with responsibility for managing customer relationships.
• Proven experience owning customer renewals, identifying expansion opportunities, and contributing to retention and revenue growth.
• Strong ability to connect technical product capabilities with customer business objectives and communicate value to both technical and non-technical stakeholders.
• Excellent organizational and time management skills with the ability to effectively manage multiple customer accounts simultaneously.
• A consultative, proactive approach to customer engagement, with strong communication, problem-solving, and relationship-building skills.
• Comfortable working in fast-growing, evolving environments where processes continue to develop and improve.
• Must be permanently based in the United States or Canada and eligible to work remotely.

## Benefits

• Competitive on-target earnings based on location:
• Tier 1 (San Francisco, New York City, Seattle): $90,000–$130,000 OTE (base + bonus)
• Tier 2 (Los Angeles, Boston, Chicago, Denver, and similar markets): $81,000–$117,000 OTE (base + bonus)
• Tier 3 (all other U.S. locations): $76,500–$110,500 OTE (base + bonus)
• Equity participation for all full-time employees.
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
• Flexible paid time off and company holidays.
• 401(k) retirement plan.
• Paid parental leave.
• Commuter benefits.
• Home office stipend.
• Fully remote work environment.