National Director of Experience

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a National Director of Experience based in the United States.**

This role offers the opportunity to lead travel experiences for large group programs by combining hospitality expertise, vendor management, and relationship-building skills.

You will be responsible for creating seamless experiences by developing strong partnerships with hotels, venues, and travel suppliers.

The position requires a strategic and detail-oriented professional who can negotiate agreements, manage contracts, and deliver exceptional service outcomes.

Working remotely, you will play a key role in shaping customer journeys and supporting the growth of a dynamic travel-focused organization.

The ideal candidate thrives in a fast-paced environment, enjoys solving complex challenges, and has a passion for hospitality and group travel.

This is a unique opportunity to influence operations, strengthen partnerships, and create memorable experiences for customers nationwide.

### Accountabilities

The National Director of Experience will oversee travel experience operations by managing supplier relationships, negotiating agreements, and ensuring high-quality service delivery. This role combines strategic partnership development, contract management, and customer engagement to support successful group travel experiences.

• Identify, develop, and manage vendor partnership opportunities with hotels, vacation rentals, cabins, venues, and other hospitality providers.
• Negotiate vendor contracts, including net rate agreements and long-term strategic partnerships.
• Build and maintain strong relationships with clients, vendors, and hospitality partners.
• Communicate regularly with customers throughout the planning process to understand their needs and deliver tailored solutions.
• Review, evaluate, and approve proposals, contracts, invoices, and related documentation.
• Manage ongoing vendor relationships to ensure service quality, reliability, and competitive offerings.
• Support the growth of group travel programs by developing efficient processes and improving the overall customer experience.
• Leverage industry knowledge and market insights to identify new opportunities and strengthen partnerships.

## Requirements

The ideal candidate is a hospitality or event planning professional with strong experience managing contracts, suppliers, and customer relationships. You should have a proven ability to manage multiple partnerships, negotiate effectively, and deliver exceptional experiences in a dynamic environment.

• 3+ years of experience in event planning, hospitality, travel operations, or a related field.
• Experience with hospitality revenue management and supplier relationship management.
• Proven experience negotiating hospitality contracts, including net rate agreements and long-term partnerships.
• Demonstrated ability to secure and manage multiple group contracts within a given month.
• Experience managing hotel, venue, and vendor relationships.
• Familiarity with travel industry wholesalers such as Hotel Beds or similar platforms.
• Strong negotiation, communication, and relationship-building skills.
• Creative problem-solving mindset with the ability to manage changing priorities.
• Strong computer and internet skills with the ability to work effectively in remote environments.
• Certified Meeting Professional (CMP) certification is a plus but not required.
• Must be a citizen or permanent resident of the United States or Canada.

## Benefits

• Fully remote work-from-home opportunity.
• Paid time off and sick days.
• Medical insurance coverage.
• Travel discounts and opportunities for personal travel benefits.
• Opportunity to work within a growing travel technology environment.
• Career growth opportunities and the ability to contribute to business expansion.
• Flexible remote culture that supports professional creativity and independence.