Assistente de Suporte

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistente de Suporte based in Brazil.**
• This role offers the opportunity to support customers through high-quality service while helping them solve technical questions and challenges.
• You will be part of a remote customer support environment focused on delivering efficient, empathetic, and reliable assistance.
• The position requires strong communication skills, organization, and the ability to manage multiple customer interactions simultaneously.
• You will contribute directly to customer satisfaction by providing guidance, troubleshooting support, and clear solutions.
• The ideal candidate is passionate about technology, enjoys helping people, and is motivated by continuous learning.
• This is an opportunity to grow within a collaborative environment where customer experience and innovation are highly valued.

### Accountabilities

The Assistente de Suporte will be responsible for providing first-level customer support, ensuring effective communication and timely resolution of requests through digital service channels.

• Provide customer assistance through chat and email ticket systems, addressing questions and technical issues related to products and services.
• Understand customer needs, investigate reported problems, and provide clear guidance and solutions.
• Deliver a positive customer experience through empathetic, professional, and structured communication.
• Manage multiple customer interactions simultaneously while maintaining quality and efficiency.
• Follow support processes, document interactions, and ensure proper execution of daily activities.
• Collaborate with internal teams when necessary to escalate and resolve more complex requests.
• Continuously develop technical knowledge and customer service skills to improve support quality.

## Requirements

The ideal candidate should have customer service experience, strong communication abilities, and an interest in technology and digital solutions.

• Previous experience in customer service, especially through chat-based support channels.
• Strong written and verbal communication skills.
• Empathy and a customer-focused mindset.
• Interest or familiarity with technology and online services.
• Ability to handle multiple tasks simultaneously and work effectively under pressure.
• Organization, attention to detail, and strong execution skills.
• Willingness and motivation to learn new tools, processes, and technical concepts.
• Ability to work independently in a remote environment.

## Benefits

• 100% remote work model.
• Monthly home office allowance of R$180.00.
• Additional support to purchase home office equipment.
• Meal or food allowance of R$44.55 per working day.
• Health and dental insurance with no employee copayment.
• Wellness program with access to fitness and telemedicine services.
• Pet health plan partnership.
• Educational platform with access to undergraduate programs, postgraduate courses, language courses, and other learning opportunities through partner institutions.
• Life insurance.
• Free website hosting services.
• Inclusive workplace environment with opportunities available for candidates with disabilities (PCD).