Senior Associate, Corporate Cards

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Associate, Corporate Cards based in Canada.
• This remote opportunity offers the chance to build expertise in financial services while supporting corporate clients with critical payment solutions.
• The role focuses on delivering exceptional service experiences for corporate card administrators and cardholders through multiple communication channels.
• You will act as a trusted partner, helping clients navigate products, tools, and processes while resolving complex requests.
• Working within a collaborative environment, you will connect with internal teams to deliver efficient and compliant solutions.
• This position provides exposure to corporate banking operations, risk management, and client relationship management.
• With comprehensive training and career development opportunities, the role is designed to help you grow within the financial services industry.

Accountabilities

The Senior Associate, Corporate Cards will serve as a key point of contact for corporate clients, ensuring high-quality support, accurate processing, and effective issue resolution. The role requires strong customer focus, attention to detail, and the ability to manage multiple requests in a fast-paced remote environment.

• Provide frontline customer service to corporate card administrators and cardholders through phone, online, and written communication channels.
• Manage incoming inquiries and administrative requests while ensuring alignment with service agreements and approved procedures.
• Support clients with corporate card tools, technologies, products, and solutions while providing clear guidance.
• Act as a liaison between clients and internal departments to resolve issues efficiently and maintain strong service standards.
• Process and review requests for new corporate credit cards, ensuring complete documentation and compliance with Anti-Money Laundering (AML) requirements.
• Handle both inbound and outbound communications, including follow-ups, escalations, and written authorization requests.
• Identify customer needs, resolve concerns, and contribute to a positive client experience.
• Collaborate with internal partners to support first-contact resolution and continuous service improvements.

Requirements

The ideal candidate is customer-oriented, adaptable, and motivated to develop a career in financial services. Success in this role requires strong communication skills, problem-solving abilities, and the ability to work effectively in a technology-enabled service environment.

• High school diploma completed or equivalent professional experience.
• Experience working in a customer service, sales, or service-oriented environment.
• Strong passion for helping customers and resolving complex requests.
• Excellent verbal and written communication skills in English and/or French.
• Ability to multitask, prioritize effectively, and remain organized in a fast-paced environment.
• Strong conflict resolution and problem-solving skills.
• Knowledge of corporate credit card products and services is an asset.
• Familiarity with contact centre technologies, processes, and performance metrics is preferred.
• Understanding of risk management, compliance principles, and regulated financial environments is an asset.
• Positive attitude, strong interpersonal skills, and willingness to learn new systems and processes.

Benefits

• Fully remote work opportunity from home.
• Salary range of $36,600 - $67,500 annually, based on experience, skills, education, and qualifications.
• Flexible scheduling opportunities, including shifts between Sunday and Saturday from 8:00 AM to 11:00 PM.
• Comprehensive health and wellness benefits package.
• Retirement savings program and employee share ownership opportunities.
• Employee assistance programs and wellness resources.
• Tuition reimbursement and professional development support.
• Extensive onboarding, virtual classroom training, and coaching to help build role-specific skills.
• Career growth opportunities within financial services through transferable skills development.
• Inclusive and collaborative work environment focused on employee success.