Partner Success Manager

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in Canada .**

This role focuses on building and expanding strategic relationships with technology partners across the DACH region and wider Europe.

You will manage a portfolio of existing partners, helping them maximize adoption, business growth, and long-term value.

The position combines partner management, customer success, account development, and commercial strategy in a technology-driven environment.

You will act as a trusted advisor, understanding partner goals, challenges, and opportunities while driving measurable outcomes.

Working closely with cross-functional teams, you will support retention, expansion, and stronger partner engagement.

This is a proactive role for someone who enjoys relationship building, business growth, and creating impact through collaboration.

### Accountabilities

You will be responsible for developing strong partner relationships, identifying growth opportunities, and ensuring long-term success through proactive account management. Your main missions will include:

• Own and develop relationships with German-speaking partners across the DACH region and wider Europe.
• Build a deep understanding of partner business models, customer bases, service portfolios, infrastructure environments, and commercial objectives.
• Create and execute partner growth plans focused on adoption, retention, expansion, upselling, and cross-selling opportunities.
• Identify opportunities to increase the use of products, services, and platform capabilities within partner organizations.
• Manage renewals and support commercial discussions related to contracts, usage, and future growth opportunities.
• Monitor partner health indicators, including satisfaction, engagement, adoption, revenue performance, and churn risks.
• Lead regular business reviews and strategic discussions with partner stakeholders.
• Support partner onboarding, product adoption, service launches, and expansion initiatives.
• Coordinate partner needs across technical, sales, marketing, product, finance, and support teams.
• Ensure escalations are managed effectively with clear ownership, communication, and resolution follow-up.
• Maintain accurate account plans, forecasts, renewal information, and opportunity tracking through CRM tools.
• Provide structured reporting on partner activities, risks, opportunities, and business performance.
• Share partner feedback with internal teams to help improve products, services, and processes.
• Represent the organization professionally during partner meetings, industry discussions, and virtual events.

## Requirements

The ideal candidate combines strong relationship management skills with commercial awareness and experience working with technology-focused customers or partners. The required qualifications and skills include:

• Fluent German and English communication skills, with the ability to lead strategic and commercial conversations in both languages.
• 3+ years of experience in Partner Success, Customer Success, Account Management, Partner Management, or a similar commercial relationship role.
• Experience working with B2B technology products, services, or software solutions.
• Strong consultative approach with proven ability to build trusted relationships with partners and stakeholders.
• Demonstrated experience increasing account value through adoption, expansion, upselling, or cross-selling.
• Experience managing renewals, retention strategies, and customer or partner success initiatives.
• Confidence leading business reviews, account planning sessions, and stakeholder meetings.
• Ability to understand business models and connect technology solutions to measurable business outcomes.
• Strong organizational skills, ownership mindset, prioritization abilities, and attention to detail.
• Ability to collaborate effectively with distributed technical and commercial teams.
• Experience using CRM systems, forecasts, account plans, and structured reporting processes.

Additional experience that would be considered an advantage

• Background working with Cloud Service Providers, Managed Service Providers, hosting companies, telecom providers, or infrastructure software vendors.
• Knowledge of cloud infrastructure, virtualization, storage, Kubernetes, automation, or cloud management platforms.
• Experience with infrastructure software licensing, subscriptions, usage-based pricing, or service-provider business models.
• Experience supporting partners that build, operate, or resell services based on infrastructure technologies.
• Familiarity with DACH markets and partner ecosystems.
• Experience using Salesforce or similar account management platforms.
• Ability to work effectively with both technical and commercial stakeholders.

## Benefits

• Remote work opportunities from Europe, with contractor options available in multiple countries.
• Flexible working hours to support a balanced and autonomous working style.
• High level of ownership, visibility, and impact within an international environment.
• Opportunity to work with a distributed global team.
• Support for private medical insurance depending on location.
• Additional benefits and perks based on country, residency, location, and seniority.