Director, Clinical FSP Delivery

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Clinical FSP Delivery based in United States.**

This executive-level role leads strategic client partnerships and ensures successful delivery of complex Clinical Functional Service Provider (FSP) programs.

The position serves as a key relationship owner, driving operational excellence, account growth, and long-term collaboration with global healthcare and life sciences partners.

You will oversee large-scale clinical delivery models, aligning cross-functional teams, client expectations, and business objectives.

The role requires strong expertise in clinical operations, stakeholder management, and strategic partnership development within a fast-paced research environment.

You will influence innovative solutions, improve service delivery frameworks, and support the expansion of clinical capabilities.

Working across internal and external teams, you will help deliver high-quality outcomes that contribute to advancing medical research and patient-focused therapies.

### Accountabilities

The Director, Clinical FSP Delivery will provide strategic leadership for major clinical partnerships, ensuring operational performance, customer satisfaction, and sustainable business growth. This role acts as a senior advisor to clients and internal stakeholders, managing complex delivery models while identifying opportunities for expansion and continuous improvement.

• Lead and maintain strategic relationships with global, multiregional, or high-value Clinical FSP customers, serving as a primary escalation point and trusted business partner.
• Oversee delivery performance against contractual commitments, including KPIs, milestones, quality standards, audits, financial objectives, and service expectations.
• Develop and execute customer strategies focused on operational excellence, risk management, relationship growth, and long-term partnership success.
• Support and lead RFPs, RFIs, bid defenses, proposals, and contract negotiations in collaboration with business development and cross-functional teams.
• Establish effective governance frameworks and operating models to ensure timely, high-quality clinical service delivery.
• Manage onboarding activities for new FSP programs, coordinating internal teams to enable smooth implementation and execution.
• Monitor financial performance, forecasting, budgets, payment terms, and profitability of assigned partnerships.
• Guide and develop FSP delivery teams, providing leadership, mentorship, and strategic direction to senior operational stakeholders.
• Partner with clinical, regulatory, finance, pricing, and operational teams to resolve challenges and optimize client outcomes.
• Identify opportunities for service expansion, innovation, process improvement, and enhanced customer value.
• Monitor industry trends, customer needs, and evolving clinical research requirements to support strategic initiatives.

## Requirements

The ideal candidate brings extensive experience in clinical research operations, pharmaceutical services, and strategic client management. They should combine strong business acumen with exceptional leadership, communication, and problem-solving abilities to successfully manage complex partnerships.

• Bachelor’s degree in Life Sciences, Business Management, or a related field; equivalent professional experience may be considered.
• 10+ years of relevant experience within the CRO, pharmaceutical, healthcare, or clinical research industry.
• At least 5 years of supervisory or leadership experience within clinical research or healthcare environments.
• Strong understanding of the drug development process and Clinical FSP delivery models.
• Proven experience managing large-scale or complex global/multiregional client partnerships.
• Demonstrated success in customer engagement, partnership expansion, executive communication, and strategic negotiations.
• Strong knowledge of FSP operating models, commercial agreements, and service delivery frameworks.
• Ability to lead independently, influence stakeholders, and drive results within a matrix organization.
• Excellent analytical, organizational, and problem-solving skills with the ability to translate strategy into actionable solutions.
• Outstanding written, verbal, and presentation skills with the ability to communicate effectively with executive-level audiences.
• Ability to travel approximately 20–40%, including overnight travel when required.
• Comfortable working in a remote/home-based environment with occasional extended working hours.

## Benefits

• Competitive compensation with a target pay range of $160,000–$185,000 USD for U.S.-based candidates.
• Compensation aligned with skills, experience, qualifications, internal equity, and market data.
• Remote work flexibility with home-based working arrangements.
• Opportunity to lead high-impact global clinical partnerships and influence innovative healthcare solutions.
• Career growth opportunities within a global life sciences and clinical research environment.
• Collaborative work culture focused on teamwork, excellence, and advancing patient-focused therapies.
• Professional development opportunities and exposure to strategic business initiatives.
• Comprehensive support for employees working in a dynamic, technology-enabled environment.