Customer Success Executive

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Executive based in United States.
• This role offers the opportunity to manage strategic customer relationships and drive long-term value across a portfolio of impactful organizations.
• You will own retention, expansion, and customer success strategies while building trusted partnerships with executive stakeholders.
• The position combines relationship management, business strategy, data analysis, and cross-functional collaboration to deliver measurable outcomes.
• You will translate customer insights into actionable plans that improve adoption, strengthen partnerships, and support sustainable growth.
• Working with internal teams across product, operations, marketing, and support, you will help customers maximize the value of innovative solutions.
• This is a high-impact opportunity for a customer success leader who thrives in a mission-driven, autonomous, and growth-focused environment.

Accountabilities

• Develop and execute strategic account plans that align customer objectives with solutions, driving retention, expansion, adoption, and long-term value.
• Manage a portfolio of strategic enterprise customers, building strong relationships with senior executives and key stakeholders.
• Identify customer goals, success metrics, and value drivers while creating strategies that demonstrate measurable impact.
• Lead complex renewal and expansion discussions, including pricing strategies, contract terms, procurement processes, and partnership negotiations.
• Analyze customer usage data, network performance, and business outcomes to create insights, ROI analyses, and executive-level recommendations.
• Plan and facilitate business reviews with customers, connecting performance outcomes to future initiatives and growth opportunities.
• Partner with Product, Operations, Marketing, Support, and other teams to resolve challenges, improve adoption, and deliver customer success plans.
• Design adoption strategies, enablement programs, and workflows that increase engagement and maximize customer value.
• Maintain accurate renewal forecasts, expansion opportunities, risk indicators, and account information within CRM systems.
• Gather customer feedback, market insights, and competitive intelligence to influence product improvements and business strategies.
• Act as a customer advocate internally by coordinating resources and driving initiatives that improve customer outcomes.
• Contribute to customer success best practices, playbooks, and process improvements that help scale the organization.

Requirements

• 5–7 years of experience managing enterprise-level customer relationships, strategic accounts, or complex client partnerships.
• At least 5 years of experience in customer success, account management, or a related customer-facing role.
• Proven ability to develop strategic success plans, define measurable outcomes, and communicate business impact to executive stakeholders.
• Experience managing complex programs and creating frameworks that connect activities to measurable results.
• Strong ability to advocate for customers internally and coordinate cross-functional teams to deliver successful outcomes.
• Excellent relationship-building, communication, and presentation skills with the ability to engage senior-level stakeholders.
• Strong analytical skills with the ability to interpret customer data, identify trends, and develop actionable recommendations.
• Experience working with healthcare, government, social services, or other mission-driven organizations is strongly preferred.
• Ability to manage multiple priorities independently in a remote and fast-paced environment.
• Strategic mindset with strong problem-solving skills and a focus on measurable impact.
• Experience with CRM tools, reporting systems, and customer success platforms is preferred.
• Must be based in Nebraska and able to support occasional travel requirements.

Benefits

• Competitive base salary range of approximately $110,000–$120,000, with additional variable compensation opportunities.
• Fully remote work environment with company-provided equipment and home office support.
• Comprehensive medical, dental, and vision coverage for employees and eligible dependents.
• Mental health resources, employee assistance programs, and wellness platform support.
• Flexible time off policy, including volunteer days, mental health days, and paid company holidays.
• Paid parental leave, including support for adoptive parents.
• Employee Resource Groups and opportunities to connect with diverse communities.
• Health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) retirement plan with employer matching and immediate vesting.
• Life insurance, disability coverage, accident insurance, and pet insurance options.
• Opportunity to contribute to meaningful work that improves access, collaboration, and outcomes across communities.