Middle - Senior DevOps Engineer

**ABOUT US:**

At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech.

With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value.

From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.

**OUR FACTS & FIGURES:**

• 23+ years of expertise - Gradion builds digital platforms & deep-tech solutions.
• 3 continents: Asia, Europe and Africa.
• 300+ specialists across 7 countries Vietnam, Singapore, Thailand, Saudi Arabia, Germany, Egypt and Australia.
• 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer).
• Vietnam’s Best IT Company - recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025).
• ISO 27001.

**About the Role**

• Gradion is expanding its SRE team for the a client with a long-term managed services contract running through 2028. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and 24/7 incident response across European and global client time zones.
• This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility.

**What You Will Do**

• Own platform availability: monitor, triage, and resolve incidents within defined SLA windows
• Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations
• Maintain and improve CI/CD pipelines and GitOps workflows
• Operate observability systems: monitoring, logging, and alerting at production scale
• Participate in on-call rotation as part of the global follow-the-sun coverage model
• Configure, deploy, and manage AI tooling and MCP servers in production environments
• Contribute to infrastructure automation, scripting, and internal tooling
• Write clear post-incident reviews and contribute to the monthly operational report
• Collaborate closely with engineering teams across multiple time zones

**What You Bring**

• 4+ years in a DevOps / SRE / Platform Engineering role within an international team
• Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration
• Hands-on cloud experience with AWS and/or GCP
• Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC
• Scripting and automation skills (Python, Bash, or similar)
• Experience with CI/CD tools and GitOps-based delivery
• Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent)
• Good English - daily communication with European stakeholders is a core requirement
• Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told

Nice to Have

• Experience configuring and managing MCP servers and AI tooling in production
• Exposure to AI enablement workflows or LLM infrastructure
• Background supporting eCommerce or SaaS platforms
• Familiarity with the Frontastic / commercetools Frontend ecosystem