Store Operations Manager (GM)

**Insomnia Cookies** is expanding and looking for strong management to join our team at our team in the New York City market. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

**Comp & Sweet Position Perks:**

• Salary range: This position has a budgeted annual salary of $65,000 per year and is classified as exempt under applicable wage and hour laws.
• Quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our *Cookie College* learning/training platform.
• FREE cookies, awesome swag and so much more!

**Job Duties & Position Focus:**

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

**What we seek:**

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus