Senior Business Operations(Card Issuing)

### Job Responsibilities

• Manage the **daily operations of global Visa / Mastercard card issuing business**, continuously optimizing issuing processes and operational efficiency in alignment with the company’s business development and market strategy.
• Oversee the **post-launch operations and promotion of card issuing products**, including user card activation processes, issuing workflow management, campaigns, and overall operational support.
• Coordinate and collaborate with **banks, card networks (Visa / Mastercard), issuing service providers, and other financial institutions** to support daily operations, resolve operational issues, and ensure successful implementation of partnership initiatives.
• Analyze **transaction data, user behavior data, and operational feedback** to continuously optimize business processes, improve card activation and conversion rates, increase transaction activity, and enhance overall user experience.
• Monitor key **card issuing operational metrics**, including card issuance volume, transaction volume, user activity rate, and operational exceptions, and proactively identify and resolve operational issues.

### Requirements

• Bachelor’s degree or above; **English proficiency sufficient for daily work communication** (overseas study or work experience is a plus).
• **5+ years of operations experience** in payments, fintech, or internet industries; experience related to **Visa / Mastercard card issuing business** is preferred.
• Familiar with the **operational processes of banks, card networks, and issuing service providers**, with experience in cross-institution collaboration and project execution.
• Strong **cross-team and cross-regional communication skills**, with strong execution ability and a results-driven mindset.
• **Data-driven and detail-oriented**, able to identify problems through data analysis and drive operational improvements in a fast-paced and evolving business environment.