Visitor Experience Facilitator

We are looking for a **Visitor Experience Facilitator**

The Europa Experience Centre in Stockholm, Sweden, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a 360° cinema that showcases Europe's journey and its future, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

### You will

• Create a warm and inviting atmosphere, offering exceptional hospitality to the guests.
• Guide and assist visitors in exploring the exhibitions, making their experience interactive and memorable.
• Engage visitors by providing explanations of exhibition content and EU concepts, sparking their interest.
• Welcome and facilitate Role Play Game sessions by briefing participants and supporting them throughout the experience.
• Managing telephone and email inquiries, coordinating event registrations, and maintaining an organised schedule.
• Supporting the organisation of special events, ensuring they run smoothly.
• Champion the visitor experience by actively gathering feedback and ideas, driving continuous enhancements to make visits more enjoyable.
• Design, develop, and conduct educational workshops, tours, and public entertainment.
• Guide visitors on modern history, European integration, and EU-related topics.

### Requirements

• You have a good knowledge of European Union topics and are eager to share your knowledge with others.
• You have university-level diploma or ongoing university-level studies.
• A perfect command of Swedish and English is essential; knowledge of any other EU languages is advantageous.
• Exceptional interpersonal skills, a good sense of humor and a passion for working with people.
• Confident using standard IT applications and willing to work with interactive multimedia technologies.
• Ability to adapt to changing tasks and operational requirements.

### Benefits

If you're excited about being part of an innovative venue that's all about education, engagement, and bringing Europe to life, then we want to hear from you!

**WE OFFER** the opportunity to join the Europa Experience Centre in Stockholm, with a work schedule of Monday–Friday 11:00–19:00 and Saturday–Sunday 11:00–17:00, the possibility of working part-time, a modern work environment, and friendly colleagues.