First Mile Hub Supervisor - ((Maadi))

**About Bosta:**

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

**About the Job:**

Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.

.**Job Code:**

2024OPER-385

### Job Responisbilities

• - Manage and assign daily pickup schedules for field teams.
• - Monitor real-time pickup performance via dashboard or system.
• - Track SLA, pickup success rate, and order accuracy.
• - Handle escalations from merchants and ensure issue resolution.
• - Supervise field coordinators and ensure performance alignment.
• - Conduct morning briefings and end-of-day summaries.
• - Validate data accuracy in pickup reports and system updates.
• - Coordinate with Reverse and Linehaul teams for smooth transitions.

### Job Qualifications

• - Bachelor’s degree or equivalent experience.
• - 2–4 years of logistics or delivery operations experience.
• - Strong leadership and communication skills.
• - Knowledge of pickup processes, routing, and KPIs.
• - Proficient in Excel and operational tracking tools.