Supervisor | Full-time | Liffey Valley – FIND THE PERFECT FIT WITH US!

MISSION OF THE ROLE

• Coordinate and supervise the daily operational activities carried out during a work
• shift, under the guidance of the Store Manager and in full alignment with the Brand’s
• values and the Irish retail market context;
• Increase the Salsa DNA, making it truly unique while enhancing both the customer
• journey and the brand experience in-store;
• Inspire, engage and create a genuine emotional connection with both the team and
• the customer, delivering a distinctive, memorable and impactful in-store experience;
• Inspire, empower, develop and unlock the full potential of every team member;
• Ensure the achievement of the store’s commercial objectives while promoting a
• culture of service excellence, aligned with the brand’s values, identity and local
• customer expectations;
• Inspire and grow the team through close, motivating and empowering leadership.

RESPONSIBILITIES

Customer Experience

• »
• Work side by side with the team as a true Brand Ambassador and role model
• of Hospitality, excelling in the Art of Welcoming while sharing our
• Storytelling and ensuring the Perfect Fit.
• »
• Demonstrate a strong presence in sales and in the overall store experience,
• setting the standard for the team and actively contributing to business
• growth.
• »
• Engage, coach and motivate the team to deliver consistent excellence in
• customer service and build long-term customer loyalty.
• »
• Support team members during customer interactions, identifying
• opportunities for improvement and delivering constructive, timely feedback.
• »
• Promote clear and consistent daily communication with the team, using
• company tools to support performance and engagement.
• »
• Proactively deliver on-the-job training and coaching moments.
• »
• Create and promote team challenges that enhance motivation, accountability
• and performance.

Team Development

• »
• Identify, together with the Store Manager, training needs and opportunities
• for autonomy, implementing actions that support continuous development.
• »
• Provide mentorship during onboarding and ongoing development of team
• members.
• »
• Reinforce on-the-job training dynamics and ensure effective use of all
• company tools.
• »
• Encourage initiatives that strengthen motivation, engagement and team
• spirit.
• »
• Foster a positive, inclusive and respectful working environment.
• o Monitor and support individual development plans, goals and performance
• objectives.

Store Operational Management

• »
• Support the Store Manager and, in their absence, assume responsibility for
• the efficient management of daily store operations.
• »
• Allocate tasks effectively across the team during each shift.
• »
• Communicate and follow up on targets, challenges and operational
• priorities.
• »
• Ensure correct execution of all opening and closing procedures, in line with
• company standards and Irish retail regulations.
• »
• Meet regularly with the Store Manager to contribute actively to action plans
• and operational strategies.
• »
• Maintain clear and ongoing communication with the Store Manager,
• ensuring alignment on store and team needs.
• »

Visual Merchandising

• ✓ Ensure accurate implementation of the brand’s Visual Merchandising
• guidelines.
• ✓ Adapt store layout in line with campaigns, collections and local
• product performance.
• ✓ Analyze top-selling products and market trends to drive commercial
• performance in-store.

PROFILE

• Previous experience in customer service within the fashion retail sector
• (mandatory);
• Strong communication skills with the ability to build genuine rapport with
• customers and colleagues;
• Strong team spirit, flexibility and availability;
• High sense of responsibility, commitment, resilience, proactivity and initiative;
• Results-driven mindset focused on excellence and continuous improvement;
• Knowledge of fashion trends and strong aesthetic awareness;
• Passion for fashion and interest in denim and jeanswear;
• Fluency in English; additional languages are an advantage.
• With us, you will have the opportunity to represent the world’s leading denim brand!
• Be inspired with us!!