Process Excellence & Automation Manager - Service Contracts (m/f/d)

The Process Excellence & Automation Manager - Service Contracts (m/f/d) plays a key role in shaping efficient, scalable and future-ready service contract operations at INNIO Jenbacher. The position drives the improvement and automation of end-to-end processes across the full service contract lifecycle — from contract configuration, setup and execution to renewal, billing and reporting.

As the key business representative for the Contract Lifecycle Management (=CLM) environment, this role ensures that systems, processes and data structures support business growth, operational excellence and strong user experience. Working across functions, the role helps bring new service offerings into the organization in a structured, scalable and sustainable way.

At INNIO we offer you

• An innovative and international working environment
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities

Drive continuous improvement across end-to-end service contract processes, including contract configuration, setup, execution, renewal, billing and reporting

Act as the key representative within the CLM application environment, responsible for managing business requirements, coordinating system changes, supporting users, and ensuring the application effectively supports operational processes and business needs

Ensure high data quality standards, governance and ownership for service contract related master and transactional data (CRM, ERP & Contract modeling applications)

Define and implement concepts for user training, process documentation and knowledge transfer to support sustainable adoption of new system functionalities and processes

Drive the automation and system/process integration of new service products and commercial offerings into the Service Contracts landscape

Ensure new product introductions are supported by scalable process design, system readiness, data structures and user enablement

Collaborate closely with IT, digital, finance, service and product-related teams to optimize interfaces and end-to-end process flows

Define and monitor KPIs for process performance, automation effectiveness, training adoption and data quality

Lead change management activities and ensure sustainable implementation of improvement initiatives across functions and regions

Act as a trusted partner for leadership and operational teams in shaping a culture of continuous improvement and operational excellence

Communicate initiative achievements and outcomes to VP-level management

Your Profile

University degree in Business Administration, Industrial Engineering, Information Systems, Operations Management or a related field

Several years of experience in process excellence, business process management, operations, commercial operations, service contract management or transformation roles

Proven track record in driving cross-functional process improvement and automation initiatives

Experience working with enterprise systems such as CRM, ERP, CLM or related workflow / contract management tools – advanced knowledge of Salesforce and Oracle beneficial

Strong experience in change management, stakeholder alignment and implementation of sustainable process improvements

Experience in an international matrix organization is highly desirable

Leadership experience in projects, programs or functional initiatives with multiple stakeholders across regions and functions

Strong analytical skills and communication competence, profound Excel and PowerPoint knowledge a must

Additional qualifications in Lean, Six Sigma, Process Management, Project Management or Change Management are an advantage

Fluent English required; Geman is an advantage

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.