Lead Technical Support Specialist

About INNIO Group

INNIO

Group

• is a
• global
• distributed energy solutions provider that delivers reliable, flexible, transient, decentralized,
• modular
• and efficient power.

With

a track record

of

• innovation, INNIO designs, manufactures and services high
• ‑
• performance power systems
• under its Jenbacher and Waukesha brands.
• The company delivers power for applications including data centers, microgrids, grid stabilization, industrial
• energy
• and gas compression.
• INNIO operates a global installed base
• across approximately
• 100 countries
• as of December 31, 2025, supported by a resilient, high
• ‑
• margin services business that delivers long
• ‑
• term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI,
• electrification
• and grid constraints—INNIO enables scalable, behind
• ‑

the

• ‑
• meter power generation with high efficiency, fast start capability, strong
• transient
• performance
• and fuel flexibility, including hydrogen
• ‑
• ready solutions. INNIO employs
• over
• 5,000 people worldwide and is committed to
• moving energy forward
• .

Description

Essential Responsibilities

• Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the
• i
• ssue
• r
• esolution system
• Travel to customer sites to provide technical support and troubleshooting.
• Create technical reports from the visit.
• Focus on customers

in

• power generation
• /gas compression
• application
• s
• Coordinate the return of parts from the field for analysis
• Provide technical data and information to channel partners and customers
• Enter quality issues in the QC tools and participate in review meetings
• Drive customer satisfaction through commitment to quality

Remotely

• and in-person
• program engine control units as requested by channel partners for replacements,

CM&U

upgrades and overhauls

Utilize

remote monitoring

to

• pro-actively
• identify
• engine issues and coordinate with channel partners to perform the repairs
• Participate in the root cause analysis process by providing data
• when requested
• , attending review meetings
• and communicating solutions to the field
• Perform Customer Focus Trainings – Training customer accordingly
• their
• fleet.
• Assist customers in commissioning/startup activities.
• Assist in activities related to new product support and CM&U introductions
• Attend training courses and review training materials when requested

Qualifications/ Requirements

Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an

Associate

• degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/
• power generation/gas compression
• Hiring location

• Houston, TX area
• Ability and willingness to travel
• locally and out of area

50

% of time

Desired Characteristics

• Minimum of 8 years of experience with reciprocating engine technology
• Demonstrated ability to work with a cross-functional teams
• Proven interpersonal skills
• Self-Starter; willingness to work remotely as needed

Strong Communication Skills

Commercial sensitivity with a focus on customer needs
Strong problem
-
solving skill set
#Waukesha