Head of Clinical Operations / Nurse Manager

## About Sensorum Health

Sensorum Health is dedicated to helping older adults with chronic conditions stay out of the hospital and healthy at home. By pairing next-generation ambient sensors and advanced AI with a dedicated remote clinical team, we detect early signs of illness and deploy tailored care before a crisis happens. We partner with health plans and medical groups to keep patients healthy, independent, and out of the hospital while driving down unnecessary medical costs.

### Our Mission & "Why"

We are a patient-first team building the care standard we want for our own families. Sensorum was founded after our co-founders witnessed the flaws of a reactive healthcare system up close with their own loved ones and from years working in healthcare. Nearly **90% of older adults want to age at home**, yet a structurally reactive healthcare system routinely fails them—costing Medicare an estimated **$35 billion every year in avoidable hospitalizations**.

### Why Sensorum?

• **Massive Growth & Market Momentum:** Sensorum is scaling rapidly as we transform value-based care delivery. We are actively expanding enterprise partnerships with leading healthcare organizations like Intermountain Health and some of the nation's fastest-growing Medicare Advantage plans.
• **Top-Tier Strategic Backing:** Our growth trajectory is capitalized by venture leaders including GV (Google Ventures), Wavemaker 360, Operator Partners, Innospark Ventures, and Brighton Health Partners.
• **World-Class Team & Advisory Board:** Our team brings deep operational and technical execution from the U.S. Navy SEALs, Clover Health, Goldman Sachs, Spring Health, Flatiron Health, and Peloton. We are advised by some of the best in the industry from SCAN Health Plan, Humana, Iora Health, and Bamboo Health.

## The Opportunity

This is not a traditional clinical management role. You will serve as the operational leader for Sensorum's clinical programs, helping ensure clinical quality, workflow consistency, and scalable delivery as we grow. You will work closely with Operations, Product, Engineering, Customer Success, and our physician leadership to build clinical systems that are both high-quality and operationally efficient.

This role is ideal for someone who enjoys operating at the intersection of

• clinical care,
• technology,
• operations,
• and healthcare innovation.

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## What You'll Own
**Clinical Operations & Leadership**

• Own the day-to-day clinical operations function and serve as the operational leader for Sensorum's clinical team
• Recruit, interview, onboard, and develop a high-performing clinical team
• Foster a culture of clinical excellence, accountability, and continuous learning
• Partner with Operations leadership on clinical staffing strategy as the company scales

**Clinical Quality, Training & Professional Development**

• Design and lead Sensorum's clinical onboarding and training program
• Develop ongoing education, coaching, and competency assessment programs
• Conduct QA reviews of clinical documentation, patient interactions, and escalations
• Establish performance standards and continuous quality improvement initiatives
• Ensure clinical consistency across the organization through standardized training and coaching

**Clinical Program Development**

• Own the development and continuous refinement of Sensorum's clinical programs
• Translate emerging clinical evidence, customer needs, and operational learnings into improvements to our care model
• Evaluate program outcomes and identify opportunities to improve clinical effectiveness
• Partner with physician leadership to evolve our clinical offerings over time

**Clinical Protocols & Decision Support**

• Develop, maintain, and continuously refine clinical protocols, workflows, and escalation pathways
• Partner with physician leadership to ensure protocols reflect current clinical best practices
• Help operationalize clinical guidelines into scalable workflows
• Support the development of clinical decision support and AI-enabled workflow tools

**Product & Workflow Innovation**

• Serve as the primary clinical partner to Product and Engineering
• Translate clinical requirements into scalable technology solutions
• Help shape future workflow automation, clinical tooling, and AI-enabled operational capabilities
• Ensure technology enhances both clinical quality and operational efficiency

**Customer & Clinical Partnership**

• Support enterprise customer implementations and clinical onboarding
• Participate in customer-facing clinical discussions and serve as a trusted clinical advisor
• Help customers understand Sensorum's clinical model and best practices
• Partner with Customer Success to ensure clinical programs are successfully adopted and continuously improved

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## What We're Looking For

We are looking for a clinician-operator who is equally comfortable discussing patient care, operational workflows, and technology-enabled healthcare delivery. You may come from backgrounds such as: Clinical Operations, Care Management, Population Health, Virtual Care, Digital Health, Clinical Program Management, or Healthcare Operations.

Qualifications

• Clinical licensure as RN, NP, PA, or equivalent clinical professional
• 7+ years of clinical and/or healthcare operations experience
• Experience building or scaling clinical programs
• Experience working cross-functionally with product and engineering teams preferred
• Strong operational and process design instincts
• Comfortable working in ambiguity and building systems from scratch
• Excellent communication and stakeholder management skills
• Experience in high-growth healthcare technology environments preferred

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## You'll Thrive Here If You

• Enjoy building more than maintaining
• Like solving operational problems through systems and workflows
• Are energized by healthcare innovation
• Can balance clinical quality with operational scalability
• Enjoy collaborating across clinical, business, and technical teams

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## Why Sensorum

We believe healthcare organizations can deliver better outcomes through a combination of proactive care, intelligent workflows, and technology-enabled operations. We are building a lean, high-impact team focused on creating meaningful change in healthcare while maintaining operational excellence and clinical integrity.