Service Delivery Manager

About GardaWorld The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga. If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you. What GardaWorld Brings to You as a Service Delivery Manager • Salary between $63,000 - $77,000 annually • Full health and benefits package • Paid training and leadership development opportunities • Career growth within a global organization • Exposure to airport operations, aviation, and customer service leadership • Inclusive and collaborative work environment What Your Days Will Look Like • Lead daily airport operations to ensure efficiency, safety, and service excellence • Drive operational performance and achieve productivity and quality targets • Support and coach frontline teams in a fast-paced airport environment • Improve workflows and operational processes to enhance customer experience • Collaborate with airport stakeholders and internal teams • Monitor operational KPIs and support continuous improvement initiatives • Resolve operational issues quickly to maintain seamless operations • Ensure compliance with operational and aviation security procedures What We're Looking For • Post-secondary education or equivalent professional experience • 1 to 3 years of leadership or operations management experience • Strong leadership, communication, and problem-solving skills • Experience working in fast-paced operational environments • English is required; French is considered a strong asset No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position. Vacancy Status: This posting is for a current position within the organization.