Sales Operations Manager

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow. Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance. The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement. Key Responsibilities Forecasting & Pipeline Management Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings Monitor pipeline health and conversion trends; proactively identify risks and opportunities Performance Management & Analytics Analyse sales performance metrics and deliver actionable insights to Sales Directors Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries Support resource allocation and territory optimisation through data-driven recommendations Planning & Governance Support annual planning, quota setting, and target allocation Drive account planning discipline and execution in partnership with sales leadership Provide forward-looking insights for budgeting and operational planning cycles Data & Systems Ownership Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting Oversee system adoption, usage standards, and continuous process optimisation Manage and resolve sales operations workflow issues and escalations Process Optimisation Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes Drive operational excellence initiatives across the region (e.g., EMEA alignment) Establish and enforce best practices for deal management, renewals, and pipeline hygiene Leadership & Stakeholder Engagement Partner with Sales Directors/Managers to drive execution against strategic priorities Influence senior stakeholders through data-backed insights and recommendations Lead and develop a high-performing sales operations capability Qualifications & Experience Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel) Strong analytical capability with experience translating data into business impact Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail Excellent stakeholder management skills, with the ability to influence senior leadership