Night Audit / Front Desk

Description

You are the initial welcome party for our lodging guests! All our Night Audit - Front Desk employees provide one of the first impressions of Panorama Resort for our guests. In this role you will become knowledgeable about our resort events & activities as well as the surrounding area. A friendly, efficient, and outgoing personality is the perfect fit for this role. The Night Audit primary shifts are evening from 10:00pm to 8:00am.

Essential Functions

• Promote resort principles and guest service philosophies.
• Sell accommodations, services, and resort amenities.
• Assist with various accounting functions required to close out the current day’s records.
• Ensure all transactions are posted correctly and balance at the end of the day.
• Produce audit reports for the Accounting.
• Verify room charges Receive nightly close outs.
• Oversee journal entries.
• Follow all emergency procedures.
• Register guests efficiently and pleasantly.
• Maintain accurate guest bills and be able to explain charges.
• Create reservations when Reservations Department is closed.
• Assist with guest questions and problems.
• Answer hotel switchboard in a professional and friendly manner
• Maintain key security and coordination of dispersed keys.

Experience/Requirements

• Experience/Requirements:
• Industry knowledge preferred.
• Computer skills, SMS preferred.
• Able to maintain composure when dealing with Guest or Staff concerns.
• Ability to communicate effectively & prioritize.
• Must be able to stand for long periods of time.
• Must be able to work overnight shifts.