Patient Service Representative Supervisor - Marshall Dentistry & Oral Surgery

Job Responsibilities

• Demonstrates a deep understanding of the patient and work flow at the registration/reception area and is able to mentor and train junior staff members.
• Schedules department personnel to ensure proper staffing levels.
• Performs audits of registration duties to ensure quality assurance with the charge entry, registration, and check out process.
• Communicates effectively with patients, employees, peers, management and medical staff to promote successful working relationships.
• Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.
• Conducts reports and reconciliations as assigned.
• Answers telephone promptly and courteously. Routes calls as appropriate and takes/forwards complete messages in a timely manner to the appropriate individuals.
• Schedules patient appointments for all physicians and confirms patient appointments as needed by the department.
• Obtains complete and accurate demographic and insurance information for each patient and enters information correctly into appropriate systems.
• Collects on patient accounts and/or copayments as indicated, maintains accurate accounting of the petty cash fund on a daily basis.
• Responds to patient inquiries with regard to basic insurance or billing questions or provide a referral to appropriate staff member.
• Restocks and maintains assigned work station and equipment in a neat and orderly fashion.
• Performs other duties as assigned or requested.

Education: High school diploma or GED

Experience: Prefer one year work experience in a medical office setting, including management of personnel. Knowledge of medical terminology, word processing, and computer experience desirable.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.