Product Operations Intern

**About Flagright**

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.

We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

**Role Overview**

Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.

We are hiring a Product Operations Intern based in the Bay Area who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.

**People Who Thrive at Flagright**

• Have been knocked down before and gotten back up
• Are resourceful — they figure things out with whatever tools are available
• Have strong opinions and can defend them
• Are hungry to learn & contribute
• Want to work with no-BS people

**People Who Struggle Here**

• Need extensive hand-holding
• View high expectations as “unreasonable”
• Expect strict 9 to 6 boundaries
• Can’t handle ambiguity or rejection
• Prefer consistent routine over fast-changing priorities

**Key Responsibilities**

• Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation
• Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down
• Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again
• Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves
• Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.
• Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements
• Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout

**Who We Are Looking For**

• Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field
• Strong written and verbal communication skills — you can write a clear, professional message under time pressure
• Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders
• Comfortable jumping on customer calls and representing the team professionally
• Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success
• Able to work independently and proactively raise blockers rather than wait for direction
• Based in the Bay Area and authorized to work in the USA (visa sponsorship not available) — this is a fully on-site role at our Santa Clara office

**Preferred Skills**

• Familiarity with anti-fraud, AML, compliance, or fintech concepts
• Prior internship or project experience in a product, operations, or customer-facing role
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Interest in AI, machine learning, or intelligent automation as applied to compliance or risk

**What We Offer**

• Hands-on exposure to a fast-growing Y Combinator startup from day one
• Direct mentorship from product and customer success leads
• Real responsibilities — not coffee runs or shadow tasks
• A front-row seat to how enterprise B2B SaaS is built, sold, and operated
• Opportunity to convert to a full-time role for exceptional performers
• Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir
• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture