Assistant Manager

Key Responsibilities - 1. People management Lead, motivate, and support a team of associates to achieve performance targets Conduct regular 1:1s, feedback sessions, and performance discussions Drive employee engagement and foster a positive team culture Identify training needs and coordinate upskilling initiatives Manage leaves, roster alignment, and team discipline as per company policies 2. Operational Delivery Oversee daily operations to ensure smooth workflow and target achievement Monitor key KPIs such as quality, productivity, efficiency, and SLA adherence