About The Role

Your mission

Support team in various areas such as

Competitor Analysis & Pricing Intelligence

Research and monitor competitor pricing across European EV charging markets
Prepare structured overviews and benchmarks to support pricing decisions for IONITY

App Documentation & Benchmarking

Document IONITY app features, user flows, and release updates in Confluence and internal wikis
Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey

KPI Reporting

Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources
Flag unusual patterns and help translate performance data into actionable insights for the team

Support Charging Card Handling

Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders

Tariff Configuration

Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems
Prepare configuration files and support quality-checking of tariff data ahead of go-live

CX Review Management

Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys

Summarise key themes and present insights to support the team's customer experience agenda

Your profile

Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields.Knowledge in Microsoft Office Suite (Excel, Powerpoint).

Best case: First knowledge gained in Jira, confluence and mobile app development.

Knowledge of e-mobility and charging industry

Good communication skills.

Fluent in English/German is required.

A good analytical thinking and customer focused.

Be a highly motivated self-starter with a flexible, can-do attitude.

Availability for a minimum of 12 months.

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Working Student (f/m/x) - Digital Strategy & Pricing