Rental Service Agent- Zero Hour Contract

• **ABOUT US**
• Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
• As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.

The Rental Service Agent is a dual-focused role

• Customer Experience Champion for rentals
• Sales Specialist for RV purchase demos and conversions

This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.

**THE ROLE**

The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.

**WHAT WILL YOU WORK ON?**

• **Customer Service & Operations**: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
• **Sales Demonstrations & Customer Engagement**: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
• **Sales Conversion & Lead Management**: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
• **Product Knowledge & Technical Support**: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.

**WHO ARE WE LOOKING FOR?**

• **Must have:** 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
• **Must have**: Strong communication and customer engagement skills.
• **Must have:** Ability to understand and explain technical RV/vehicle systems.
• **Must have:** Hands-on, adaptable, solution-oriented under pressure.
• Proficiency using **Nice to have:** CRM tools, **Must have:** rental systems, or **nice to have:** digital sales software.
• **Must have:** Organised, detail-focused, and proactive in managing leads or customers.
• **Must have**: Driving License (Category B) required.
• **Must have:** English proficiency.
• **Must be open to:** Part-time, Zero hours contract
• **Expected hours:** 8-24 per week

**PHYSICAL AND OPERATIONAL REQUIREMENTS**

• **Must Have:** Able to stand, walk, and move around the depot for extended periods throughout the day.
• **Must have:** Able to lift or carry light to moderate items (10–15 kg).
• **Must have:** Comfortable working outdoors in varying weather conditions.
• **Must have**: Flexible to work weekends, holidays, and peak-season schedules.
• **Must have:** Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

**THE INDIE COMMITMENT!**

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth across Rental, Sales, Operations, or Servicing.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural working environment.

• ***Are you Ready to Go Indie?***
• ***NOTE: The hiring process for this position will only begin in November.***