Customer Service - Talentpool

In 2025, the IMCD Group, headquartered in Rotterdam, realized revenues of over 4,779 million euros with more than 5.200 employees in over 60 countries on six continents. IMCD's dedicated team of technical and commercial experts work in close partnership to tailor best-in-class solutions and provide value through expertise for more than 60,000 customers and a diverse range of world class suppliers. IMCD shares are traded at Euronext, Amsterdam (AEX). Currently we have no open position, but we are always on the lookout for ambitious talents with experience in “Customer Service”, working full-time in our office in Prague. Main tasks and responsibilities • Manage orders independently, including import and export transport coordination • Communicate regularly with customers and suppliers; handle contracts and documentation • Support Sales team with pricing, calculations, and offers • Monitor supplier payments and ensure deadlines are met • Maintain accurate records in ERP (JD Edwards) and CRM (Salesforce) systems • Optimize warehouse processes and stock levels • Handle complaints and ensure customer satisfaction Complaints processing Competences and Requirements • Experience in Customer Service and/or Logistics within an international company • Fluent Czech and at least B2-level English • Experience with JD Edwards and Salesforce is a plus • Strong organizational and planning skills • High level of accountability and independence • Customer-focused mindset and excellent communication skills • Good computer skills What IMCD offers Working in Prague in a fast-growing global company with a strong entrepreneurial culture and attractive fringe benefits, an environment in which you can grow and develop, flexible working hours with the possibility of home office. Are you interested? We are looking forward to receiving your application on our IMCD Career Portal!