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ARC Coordinator Iberia

ESAB Ibérica, S.A.U. · Spain

IT - Network / Systems / DB AdminEntry LevelExternal listingfull-time9 days ago

About The Role

Position Overview

  • Authorised Repair Centre coordinators are a highly important role in several aspects.
  • Technical support and follow up on issues are a key part of the satisfaction of our Authorised Repair Centres.
  • Technical skilled coordinator which is responsible to coordinate all issues between our Authorised Repair Centre network and ESAB. Escalate issues to the appropriate line managers.

Duties & Responsibilities

  • Daily implementation of the safety culture and driving of safety improvement initiatives.
  • Responsible for compliance with all legal, tariff and operational rules.
  • Improve the level of service delivery/quality to a world-class standard.
  • Act as key point of contact for our Authorised Repair Centres.
  • Warranty handling with our Authorised Repair Centres.
  • Responsible for training of the personnel for our Authorised Repair Centres.
  • Responsible for quality control and auditing of our Authorised Repair Centres.
  • Responsible for the technically correct support towards our Authorised Repair Centres.
  • Escalate issues or support needed to appropriate ESAB stakeholders
  • Fault diagnosis and correction remotely and, if necessary, at the customer's and/or Authorized Repair Centres premises
  • Supporting the ESAB sales force on technical issues.
  • Collation of market intelligence and agreement on appropriate products and services to introduce to meet the market needs.
  • Contribute to the achievement of the Aftermarket budget by satisfying customer's needs and feeding leads and valuable business opportunities to the appropriate stakeholders.
  • Interface for Quality Reporting of ESAB products from the customer site to the internal stakeholders.
  • Implement the ESAB values into service delivery.
  • Consolidate and check available Authorised Repair Centres After Market data to support creation of KPIs.
  • Drive continuous improvement to drive effectiveness, efficiency and improve customer experience in Aftermarket.
  • . Typically requires a degree and a minimum of 5 years of experience.

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