Director of Operations

Key Responsibilities

Lead Market Operations & Construction Execution

• Own market-level FTTH deployment performance, ensuring projects are delivered safely, efficiently, on schedule, and according to quality standards.
• Drive achievement of construction milestones, including conduit placement, fiber deployment, splicing, testing, restoration, and construction closeout.
• Establish clear priorities, remove obstacles, and ensure teams remain focused on execution.

Drive Problem Resolution & Speed-to-Market

• Identify and resolve barriers impacting construction velocity, including permitting delays, utility coordination challenges, locate issues, access constraints, contractor performance, and field execution problems.
• Develop practical solutions that balance speed, cost, quality, safety, and stakeholder requirements.
• Anticipate risks and proactively implement mitigation and recovery plans.

Build External Partnerships

• Establish and maintain strong working relationships with municipalities, permitting authorities, utilities, locate providers, HOAs, and community stakeholders.
• Serve as the local escalation point for issues impacting deployment schedules.
• Represent the company professionally with external partners to enable long-term market success.

Vendor Management

• Manage general contractors, subcontractors, and field partners through clear expectations, accountability, collaboration, and continuous improvement.
• Ensure vendors have the information, resources, and support needed to execute while holding them accountable for commitments.
• Monitor production, quality, restoration, safety, and closeout performance.

Oversee End-to-End Construction Delivery, including

• Pre-construction planning and field readiness
• Permitting and utility coordination support
• Underground construction execution
• Fiber placement, splicing, and testing
• Quality control, restoration, and project closeout

Partner Cross-Functionally

• Coordinate closely with Engineering, Permitting, Network Operations, Supply Chain, and Commercial teams to ensure successful market delivery.
• Communicate progress, risks, and recovery plans clearly across all levels of the organization.

Required Qualifications

• 8+ years of experience in fiber broadband, telecommunications, utility construction, infrastructure deployment, or related field operations.
• 3+ years in a leadership role managing teams, contractors, or large-scale field programs.
• Strong knowledge of FTTH construction, OSP deployment, and underground construction methods.
• Proven ability to manage contractor performance, production schedules, budgets, quality standards, and operational KPIs.
• Demonstrated ability to navigate complex field challenges, influence external stakeholders, and solve problems without relying solely on authority or escalation.
• Experience working directly with municipalities, permitting agencies, utilities, contractors, and other external partners.
• Ability to lead in a fast-paced, high-growth environment with aggressive deployment objectives.
• Exceptional communication skills with field teams, executives, municipalities, utilities, and contractors.

Preferred Skills

• Experience managing large-scale FTTH deployments in active residential environments.
• Familiarity with regional permitting processes, utility coordination, right-of-way requirements, and utility locate processes.
• Knowledge of directional drilling, microduct deployment, fiber placement, splicing, testing, and restoration standards.
• Experience with damage prevention programs and construction quality management.
• Proficiency with GIS systems, construction management platforms, production dashboards, and project reporting tools.
• Experience supporting open-access fiber networks or wholesale broadband models.
• Bachelor’s degree (Engineering, Construction Management, Business, or related field preferred).