Outside Sales Account Manager

Essential Duties & Responsibilities

• Provide pre-sale and post-sale support to AV Department and Customers
• Obtain a thorough Needs Assessment
• Determine customer needs
• Complete an onsite Needs Assessment survey
• Complete and review the Scope of Work that provides the desired solution
• Provide support to the Project
• Attend Customer meetings to help determine needs
• Effectively demonstrate new AV products to customers
• Assist with company functions and special events
• Research and Development
• Work with Design Engineers and Systems Engineers to prove concepts and test products
• Work with vendors to resolve product issues
• Provide resource scheduling guidance for project management and service managers
• Review scope to help determine best technical resource be assigned for new installations
• Provide guidance to installation managers and customers
• Assist with Customer Qualification
• Review plans of similar scope and budget to help qualify sale
• Provide support to the project - working with internal and external resources
• Reporting and Communication
• Maintain current information about the project in Connectwise and/or NetSuite
• Review project estimates for accuracy
• Maintain all pertinent documents in SharePoint
• Meet performance standards of the department
• Contribute to and plan to meet GP Targets for the Fiscal Year

Competencies and Skills

• Ability to interpret building blueprints, technical procedures and governmental regulations
• Ability to write reports, business correspondence, and develop procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume
• Ability to apply basic geometry and algebra skills
• Ability to communicate in a clear and positive manner

Knowledge, Education and Skills

• Bachelor's degree from a four-year university; two years related experience and/or training; or equivalent combination of education and experience in Professional AV Systems engineering, technical theater, live events and/or design.
• Knowledge of ConnectWise, NetSuite, MS Office Suite and D-Tools a plus
• Valid driver's license
• CTS Certification, or willingness to obtain