Senior Principal Software Engineer - (Modernization, Automation & AI)

Senior ServiceNow Developer (Modernization, Automation & AI) Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements. Join us to do the best work of your career and make a profound social impact as a Senior ServiceNow Developer on our Software Engineer-IT team in Round Rock, Texas . What you’ll achieve: As a Senior ServiceNow Developer , you will lead high-impact initiatives, owning end-to-end architecture and guiding complex integration strategies. You will prototype solutions, validate patterns, and ensure non-functional requirements are met at scale.

You will: Lead ServiceNow platform modernization by migrating global and legacy applications to scoped, upgrade-safe solutions while reducing technical debt and improving performance Modernize workflows by converting Legacy Workflows to Flow Designer and establishing reusable automation patterns using Flows, Subflows, Actions, and event-driven architecture Drive AI-assisted development through Now Assist, Build Agent, and other AI capabilities, while governing AI-generated code and defining responsible AI best practices Design, develop, and maintain secure, scalable enterprise applications using App Engine, UI Builder, Workspaces, Service Catalog, Flow Designer, IntegrationHub, and reusable platform components Deliver engineering excellence through enterprise integrations, CI/CD, source control, automated testing, code reviews, performance optimization, troubleshooting, and technical standards/documentation

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements 12+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience Proven experience modernizing ServiceNow platforms, including migrating Global Applications to Scoped Applications and converting Legacy Workflows to Flow Designer Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, Workspace development, and JavaScript/ServiceNow scripting Hands-on experience designing and implementing enterprise integrations using REST APIs, MID Server, Import Sets, and IntegrationHub Deep understanding of AI-assisted development (Now Assist, Build Agent), upgrade-safe development practices, platform governance, and ServiceNow engineering best practices Desirable Requirements Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience. ServiceNow CSA, CAD, and relevant CIS certifications, with experience in large-scale ServiceNow modernization, ATF/CI/CD/Git/DevOps practices, ITSM/ITOM/ITAM/SPM/HRSD/CSM/SecOps implementations, and driving AI-assisted development adoption