Ambulatory Care Assistant: Digestive Health Clinic

Primary Duties and Responsibilities The Ambulatory Care Assistant (ACA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic. The ACA assists with non-clinical tasks required to ensure smooth patient access and flow including scheduling patients for follow up office visits, imaging and lab work, preparation of appropriate chart elements, and escorting patient to room and collecting vital signs and patient information. May perform blood draw with phlebotomy certification. Assists physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks. Stocks and organizes exam rooms and assists with storage of medical supplies. This position also handles the pre-authorization process and acts as a liaison between the providers and patient. The ACA works collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date. The ACA provides updates to the clinic staff and patients on timing ensuring patient flow. Performs other duties as assigned. Employee Health Services: The EHS ACA duties do not include the pre-authorization process or setting up surgery dates. The EHS ACA works with the Worker’s Compensation Case manager and the RNs to communicate with the Employee with respect to testing, treatment options, and referring physician offices. The EHS ACA works under the supervision of the RN.

Education and Experience Required: High school graduate or equivalent One plus years in healthcare related field and minimum one year of previous experience within an acute healthcare system environment Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel Basic knowledge of medical terminology Preferred: One to two years Associate or Bachelors’ degree in healthcare-related field Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’ Qualified bilingual or multilingual candidates License Required: N/A License Preferred: N/A Certifications Required Current BLS - Basic Life Support (AHA) Wound Healing Center - BLS required within 6 months of hire Certifications Preferred May only perform blood draws by meeting and maintaining State of California Certified Phlebotomy Technician I (CPTI) Certification