Manager Ground Operations Data and Systems

About the team you are joining The Ground Operations team drives global development, implementation and adoption of the standards and best practices for ground and baggage operations. The area of work includes safety, innovation, efficiency, and sustainability. Our team is results-driven, energetic, and hardworking, consisting of junior and senior talents with extensive operational, baggage, safety, audit, and leadership experience. What your day would be like You will report to the Senior Manager GSE Management and Ramp Automation, and you will: • Act as the Ground Operations Data Steward by managing data quality, coordinating the resolution of data warehouse issues, and ensuring the integrity, consistency, and availability of business data. • Monitor data pipelines to identify issues, ensure stability, and continuously improve data and analytics processes. • Drive the integration of data across multiple business systems and data warehouses, using SQL, Snowflake, and data catalog tools (e.g., Collibra) to retrieve, validate, and govern data. • Define business requirements for Power BI dashboards, translating business needs into meaningful KPIs and metrics that enable performance tracking, benchmarking, and actionable business insights. • Drive effective use, maintenance, and enhancement of multiple Ground Operations tools and systems (e.g. Salesforce, Intelex) with the ability to connect the dots across data, processes, and technologies to enable integrated solutions. • Document data flows, business rules, and system dependencies to ensure transparency, consistency, and maintainability of solutions. • Define and implement system enhancements by gathering business requirements, conducting user acceptance testing (UAT), and supporting deployment with business owners, vendors, and technical teams. • Identify and drive opportunities to improve and automate Ground Operations processes using data, AI, machine learning, and emerging technologies.