Medical Services Coordinator

Location

86th Medical Group, Ramstein AB, Germany

Schedule

Monday–Friday, 0700–1630 (excluding U.S. federal holidays)

Responsibilities

• Review referrals for completeness, TRICARE coverage, and required pre-tests; coordinate with providers for corrections.
• Register/update patient data in MHS GENESIS, EWRAS, and DEERS.
• Assist with Right of First Refusal determinations and schedule specialty referrals within ATC standards.
• Coordinate with clinics for patient instructions and required testing.
• Track all referrals and appointments, ensuring results are returned to providers and documented in medical records.
• Support preparation of monthly reports, MEB, and Service Treatment Record programs.
• Provide administrative assistance and act as central point for referral questions.
• Deliver exceptional customer service—greet patients, answer phones, and provide health benefit advice.

Qualifications

• High School Diploma or GED (Administrative Assistant program preferred).
• Basic proficiency in Microsoft Windows and Excel.
• Current BLS certification.
• Strong knowledge of TRICARE, medical terminology, records management, and customer service principles.
• Ability to read, write, and communicate effectively in English