About The Role

Our Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

As a Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives and facilitates incoming phone calls from members and guests
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as point of contact for new member acquisition and member retention interactions
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Position Requirements

High School graduate or equivalent
Minimum of 1 year of customer service experience
Passion to serve others
Effective communication skills

Preferred Requirements

Bachelor’s Degree in Hospitality

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