Customer Service Advisor

About Us

We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.

Job Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism and patience
• Provide technical support for online ordering systems and customer account issues
• Resolve customer complaints and escalate complex issues to management when necessary
• Document customer interactions and contribute to improving our service processes

Requirements

• Some experience in restaurant or retail customer service environments
• Previous customer support role tenure of at least 18 months
• Excellent problem-solving skills and ability to de-escalate difficult situations
• Strong communication skills and patience when dealing with frustrated customers