E-commerce Operations Supervisor

DNAM Brands owns and licenses a portfolio of globally recognized fashion brands, including Von Dutch, Ed Hardy, Valentino Orlandi, and Badgley Mischka. As our direct-to-consumer business continues to grow, we are seeking a hands-on Warehouse Supervisor to oversee our e-commerce fulfillment operations and ensure a seamless customer experience from order placement through delivery.

The E-commerce Operations Supervisor will lead daily e-commerce warehouse operations, overseeing online order fulfillment, inventory accuracy, shipping processes, and warehouse staff productivity. This role requires a tech-savvy, detail-oriented leader with strong Shopify experience who can effectively manage a team of up to 8 employees while maintaining high standards of accuracy, efficiency, and customer satisfaction.

The ideal candidate is bilingual (English/Spanish), comfortable working with warehouse systems and technology, and thrives in a fast-paced environment where meeting shipping deadlines is critical.

Responsibilities

• Supervise and lead a team of up to 8 warehouse associates responsible for e-commerce fulfillment operations
• Manage daily order fulfillment activities, ensuring all orders are picked, packed, and shipped accurately and on time
• Oversee Shopify order management, including order processing, fulfillment status updates, and issue resolution
• Monitor workflow and staffing levels to ensure daily shipping goals and service levels are met
• Maintain inventory accuracy through cycle counts, audits, and reconciliation of discrepancies
• Coordinate inbound and outbound shipments with carriers and fulfillment partners
• Train, coach, and develop warehouse team members on operational procedures, productivity standards, and safety practices.
• Utilize warehouse management systems (WMS), shipping platforms, and reporting tools to track performance and identify process improvements.
• Collaborate with Customer Service, E-Commerce, and Operations teams to resolve order, inventory, and shipping issues.
• Ensure warehouse organization, cleanliness, and compliance with company safety standards.
• Monitor key performance metrics including order accuracy, fulfillment speed, inventory accuracy, and team productivity.

Qualifications

Qualifications

• 1-2 years of warehouse, fulfillment, or distribution leadership experience.
• Previous experience supervising warehouse teams.
• Strong experience with Shopify and e-commerce order fulfillment.
• Tech-savvy with proficiency in warehouse systems, shipping software, and Microsoft Excel or Google Sheets.
• Experience using Warehouse Management Systems (WMS) preferred.
• Strong organizational, problem-solving, and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bilingual in English and Spanish required.
• Ability to lift up to 50 lbs and work within a warehouse environment.