Experienced Service Advisor-CMA's Williamsburg Ford

• Experienced Service Advisor – High Volume | Closed Sundays | $75k–$125k
• CMA Williamsburg Ford is growing fast, our service drive is busy, and we’re adding another experienced Service
• Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with
• leadership that understands how advisors succeed.
• Why CMA?
• Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team
• members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great
• advisors succeed when expectations are clear, workloads are fair, and leadership has their back.

Requirements

What You’ll Do

• Manage a daily service lane and build long-term customer relationships
• Write accurate repair orders and clearly explain recommendations
• Communicate effectively with technicians to keep work moving efficiently
• Proactively update customers throughout the repair process
• Deliver a professional, customer-first experience on every visit

What We’re Looking For

• 4–5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment , with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
• Demonstrated success in a high-volume service drive , including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.
• Proven ability to build long-term customer relationships , explain recommendations clearly, and maintain trust through transparent communication and timely updates.
• Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.
• Strong technical understanding of maintenance and repair needs , enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers.
• Exceptional organizational and time-management skills , including the ability to prioritize ROs, manage promise times, and support shop efficiency.
• Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.
• Valid Driver’s License and a clean driving record.
• Ability to pass drug screen and pre-employment background check

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance
• Tuition Assistance
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed Sundays (work life balance)

• If you’re an experienced Service Advisor looking for strong earnings, stability, and leadership that values
• process over chaos, we should talk. Apply today.