About The Role

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.

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Assistant Vice President