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Platform Technology- Sr Analyst

Fa Ewjt Saasfaprod1 · Noida, Uttar Pradesh, India

Senior LevelExternal listingfull-time9 days ago

About The Role

Troubleshoot and resolve issues for OSI. This includes

  • Able to provide support to voice calls, emails and voicemails across different shifts during US business hours.
  • OSI Users unable to login/connect to CORP domain or OLSI.net domain
  • Understand what the more difficult and time-consuming problems are and escalate them to L2/L3 teams as quickly as possible.
  • Identify Areas of improvement by analyzing ticket trend.

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