Clearance Store Manager

Position

Clearance Store Manager

Team

Social Enterprise

Role Classification

General Retail Award Level 8

Employment Type/Hours

Permanent, Full-Time, 5 days per week, Tuesday to Saturday

Location

Bayside Community Stores (currently located in Cheltenham)

Reports To

Retail Area Manager

Effective Date

July 2026

The Opportunity

The Clearance Store Manager is a Full Time, Permanent role based at Family Life Clearance Store and leads the operations of a large-format clearance retail space, managing high volumes of clothing, books, furniture and homewares. You will oversee stock flow, guide staff and volunteers, and create an organised, customer‑focused environment aligned with Family Life’s values.

Step into a role where every day is fast paced, hands-on and genuinely rewarding!

As our Clearance Store Manager, you’ll be at the heart of a bustling retail environment, leading daily operations, keeping stock flowing smoothly, and shaping a store layout that feels functional, safe and inviting. You’ll bring energy and purpose to the floor, championing excellent customer service and creating a space where shoppers feel welcome and supported.

You’ll also get to flex your leadership skills by guiding an amazing mix of staff and volunteers, all while driving stock levels, coordinating exciting promotions and sale events, and keeping clearance targets on track. If you love rolling up your sleeves, collaborating with passionate retail and volunteer teams, and confidently managing everything from OHS compliance to cash handling, this is your chance to shine in a role that never stops giving back - to you, the team, and the community.

Our Ideal Candidate

Our ideal candidate brings opportunity shop or clearance‑style retail experience and feels confident stepping into a fast‑paced, high‑volume environment. You communicate clearly, lead with heart, and create a supportive, energising space for both staff and volunteers. You understand the rhythm of retail, you’re proactive when challenges arise, and you know how to motivate and guide a team so everyone feels valued and set up for success.

This role requires someone who is energetic and able to meet the physical demands that come with managing furniture, homewares and high stock turnover in a large format clearance store.

You are also highly organised, tech‑savvy, and ready to hit the ground running when it comes to the operational side of the role. Whether you’re navigating Microsoft Office, managing POS or CRM systems, or streamlining processes to keep the store running smoothly, you bring a calm, capable approach. If you thrive in roles where every day brings variety, connection, purpose and hands‑on impact — you’re exactly who we’re excited to meet!

Key Responsibilities

The key responsibilities include but are not limited to

• Lead the day-to-day operations of the Clearance Centre, ensuring the efficient flow, organisation, and presentation of clearance stock across clothing, books, furniture, and homewares.
• Maintain an organised, safe, and functional large format retail space, implementing effective layout, storage, and merchandising systems that maximise customer experience and operational efficiency.
• Provide strong leadership to staff and volunteers, offering clear direction, coaching, and delegation to ensure smooth daily operations and a collaborative team environment.
• Champion high quality customer service standards, ensuring all customers are welcomed and supported in line with organisational values.
• Implement and monitor stock management procedures, including tracking inventory levels, identifying high volume categories, and ensuring stock rotation aligns with clearance targets.
• Coordinate promotional activities, such as sale days, designed to increase stock turnover and drive customer engagement.
• Ensure compliance with organisational policies, OHS requirements, and retail best practice, fostering a safe and well-maintained workplace for staff, volunteers, and customers.
• Manage cash handling and banking processes with accuracy and integrity, following established procedures and maintaining financial accountability.
• Collaborate closely with volunteer management and retail leadership, providing feedback, identifying opportunities for improvement, and supporting effective communication across the wider Social Enterprise team.

Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to

• Competitive hourly rate with penalty rates for evenings, weekends, and public holidays.
• Monthly performance bonuses.
• Access to salary packaging up to $18,500 (tax free income)
• Structured onboarding and ongoing training.
• Enjoy 20% off at any of our vibrant community retail stores
• Access to our Employee Assistance Program for wellbeing support.
• The chance to be part of a mission-driven organisation making a real difference

• For further information regarding the position please contact Michelle Perry, Retail Area Manager on (03) 8599 5433 .
• Applications close: Friday 17th July 2026
• *We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

Additional Information

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.