Assistant Manager Order to Delivery

Group Company: Honasa Consumer Ltd Designation: Assistant Manager Order to Delivery Office Location: Gurgaon (Haryana - Corporate Office Gurgaon) Position description: Job Title – Order To Delivery Manager B2B Job Overview – Order to delivery manager is responsible for the management of the order to cash cycle by maintaining strong relationships with our B2B customers through the fulfillment of their supply needs in a cost-effective manner. He/She is responsible to optimize and prioritize customer service actions through the arbitration and allocation of resources. He/She is key in setting up efficient order management processes, identifying the gaps and filling them up in ongoing basis and leveraging technology to build efficiency. He/she would be responsible for the all the order management metrices including cost, TAT. He/she would work closely with the planning & warehousing team on execution and process improvement and also with the Finance team on process enablement of O2C cycle. Reports to – Physical Distribution Lead Responsibilities & Duties - · Proactively ensure order processing according to the agreed delivery date with customers, product availability and DC capacity and follow-up until the delivery for the b2b customers · Manage arbitration according to rules predetermined with the business · Identify out of stock items to take the necessary actions: substitutions, modify delivery date, inform customers and sales team · Define customer allocations for products with limited available quantities, run what if scenarios and release to DC for preparation · Ensure seamless order management through – o Managing channel/customer Catalogue o Managing the stock norms for each distributor (implement ARS) o Defining the ordering frequency and MOQ by customer · Efficiently answer to the client’s requirements (deadlines, shortages, information, disputes) · Record, analyse and follow up the dispute’s situations (complains, deductions, returns etc.) in accordance with the sales and finance teams, and the physical distribution · According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.) · Management of customer Supply chain scorecards Key Performance Indicators - · Service rate for b2B Channels and customers &