Business Analyst (Travel Services)

About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! Role Overview Role Title: Business Analyst (Travel Services) Function: Business Analytics Seniority Level: Associate Employment Type: Full time What You'll Do Own the analytical narrative for the vertical: Partner with the central Business Analytics team to align on data standards, metric definitions, and sources of truth, ensuring stakeholders work from a consistent foundation. Turn raw data into growth opportunities: Independently extract, clean, and structure data from multiple sources to identify opportunities across regions, tiers, verticals, and partner segments. Develop growth hypotheses and recommendations: Translate complex datasets into clear hypotheses and data-backed recommendations that inform channel strategy, prioritization, and investment decisions. Lead analytical deep dives end to end: Scope, execute, and validate analyses—from querying raw data through SQL or data exports to generating insights and actionable recommendations. Support channel strategy and planning: Partner with the Planning team to translate insights into scalable initiatives, define priorities and success metrics, and shape rollout plans across markets. Build robust analytical frameworks: Develop reusable frameworks, metric definitions, validation checks, and data hygiene practices to ensure reporting is consistent, reliable, and decision-ready. Establish a test-and-learn feedback loop: Define measurement approaches, rigorously track outcomes, and incorporate learnings into future planning and program design. Drive practical AI adoption across the vertical: Identify high-impact use cases, run focused pilots, track priority initiatives, remove blockers, and connect the central AI team with Travel Services to drive sustained adoption. What You'll Need Relevant experience: 3–5 years of experience in analytics, strategy, growth, operations, or a data-adjacent role within a technology or e-commerce company. Strong business curiosity: You take the time to understand how the business operates, what drives performance, and what the data means before drawing conclusions. SQL proficiency: Basic-to-intermediate SQL skills, with the ability to extract, join, and validate data from data warehouses. Advanced analytical-tool proficiency: Strong Excel or Google Sheets skills, including complex formulas, pivot tables, and structured analysis. Experience with BI tools such as Tableau is a plus. High numerical sensitivity: Exceptional attention to detail and the ability to quickly identify anomalies, inconsistencies, and data-quality issues. Structured analytical thinking: Strong reasoning and problem-solving skills, with the ability to move from data to insights to clear, actionable recommendations. Practical AI experience: You already use AI tools in your day-to-day work and can clearly explain what works, what does not, and how non-technical teammates can benefit from them. Clear communication and stakeholder management: You are comfortable writing executive summaries, presenting recommendations, guiding teammates through new tools, and navigating ambiguity in a matrixed environment. Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.