Associate Manager, Vertical Commercial Growth & Planning (Stay Vertical)

About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose-built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! Role Overview As an Associate Manager, Vertical Planning & Operations (P4-5) for our Stay vertical, you will play a crucial role in shaping the operational framework, strategy, and commercial roadmaps for our accommodation business line. This role can be based in either our Taipei or Hong Kong office. You will drive program management initiatives aimed at scaling performance, expanding supply coverage, and improving profitability, while utilizing data analytics to optimize commercial execution. What you’ll do: Business Planning & Roadmapping: Assist in shaping long-term business models, operational strategies, and performance milestones for the Stay (hotel) vertical across key markets. Program & Operations Management: Oversee end-to-end program execution designed to scale business performance, maximize inventory supply coverage, and optimize unit economics and profitability. Data-Driven Optimization: Conduct deep-dive data analysis to track business health, identify structural gaps, and execute data-backed optimizations for commercial performance. Cross-Functional Collaboration: Partner closely with Market Business Development teams, Product, Tech, and Marketing to build efficient workflows, launch new product features, and resolve operational bottlenecks. Performance Tracking: Set up, monitor, and report on key performance indicators (KPIs) to regional leadership, providing strategic recommendations to ensure targets are met. What you’ll need: Experience: 3–6 years of experience in management consulting, business operations, corporate planning, or category management, preferably within an e-commerce, OTA, or tech-driven travel environment. Analytical Prowess: Advanced analytical skills with a strong command of Excel/Google Sheets (SQL knowledge is a significant plus); ability to translate raw data into actionable commercial initiatives. Project Management: Proven track record of managing cross-functional projects from ideation to delivery under tight schedules. Problem-Solving Skills: Highly structured thinker with an entrepreneurial mindset, capable of building scalable operational solutions from the ground up. Communication: Excellent written and verbal communication skills in English and proficiency in Mandarin or Cantonese depending on the home location. Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. Are you happy with this job description, or are there any specific adjustments you'd like to make? If you're happy with it, would you like me to go ahead and export this into a structured document file for you? Also, let me know if you would like a translation into Traditional Chinese!